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Nguyễn Trâm Anh

Nguyễn Trâm Anh

Hồ sơ 5 sao bạc 429 Lượt xem hồ sơ

Nữ, 02/10/1994, 30 tuổi

Số 4 Ngách 823/19 Đường Hồng Hà, Hoàn Kiếm, Hà Nội

Cập nhật: 13/05/2022

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Thông tin liên hệ

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Liên hệ thành công 0 Chưa có
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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Hà Nội
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
25 - 99
Công việc mong muốn
Kinh doanh & tiếp thị, Tiền sảnh

Giới thiệu bản thân

Through my 7-years hands-on experiences, I developed expertise that would be helpful for me to contribute to your continuing success. Particularly, I am highly skilled in: - Trains, cross –trains, and retrains all front office personnel. - Schedules the front office staff and supervises workload during shifts. - Evaluates the job performance if each front office employee. - Maintains working relationships and communicates with all departments. - Verifies that accurate room status information is maintained and properly communicated. - Resolves guest problems quickly, efficiently, and courteously. - Works within the allocated budget for the front office. - Receives information from the previous shift manger and passes on pertinent details to the oncoming manager. - Checks cashiers in and out and verifies banks and deposits at the end of each shift. - Enforces all cash-handling, check-cashing, and credit policies. - Conducts regularly scheduled meetings of front office personnel. - Prepare performance reports related to front office. - Monitor high balance guest and take appropriate action. - Ensure implementation of all hotel policies and house rules. - Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. - Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. - Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. - Perform other duties as requested by management.

Trình độ học vấn chuyên môn

Đại Học Thăng Long

Ngôn Ngữ Anh - Đại học

2012 → 2016

Kĩ năng

Lắng nghe và xử lý tình huống
upselling
Điều hành - Lãnh đạo
Đàm phán - Thương lượng
Định hướng - Chiến lược

Kinh nghiệm làm việc

Life Coach tại Gein Academy

11/2020 → Hiện tại

Hà Nội

- To receive clients' requirements and how coaching might best address these. - To delineate clients' goals through the personal Numerology Map. - To identify internal and contextual roadblocks, and then devise plans to ameliorate these. - To collaborate with clients to develop action plans that center on the actualization of their stated ambitions. - To evaluate clients' advancement toward goal actualization. - To encourage continued and sustainable progress.

Reception Cum Customer Service tại Serenity International Dental Clinic

8/2020 → 10/2020 (1 tháng)

Hà Nội

- To provide customer service before, during and after guests done treatments. - To consult different services and make appointments for guests with dentists - To give a warm welcome, to communicate and process the progress when patients arrive. - To follow and take care of guests during their treatment time to know their ccodition. - To do after care process once completing the treatment

Back of House Manager tại Vietnam Backpacker Hostels

5/2019 → 6/2020 (1 năm 1 tháng)

Hà Nội

- To act partly as Assistant of General Manager - To build strategy and oversee hostel's operation: . To set up targets, drive and assure the business revenue's achievement . To evaluate staff's performance and provide mentorship if needed . To manage hostels' budgets/expenses - To collaborate with external parties such as suppliers and travel agencies - To supervise the maintenance, renovations and furnishings of the hostel - To monitor and approve the payroll processing for hostels' employee

Guest Relation Manager tại Vietnam Backpacker Hostels

6/2018 → 4/2019 (10 tháng)

Hà Nội

- To manage Travel Desk's revenue and Reception's performance - To resolve issue regarding hostel's service, amenities and policies - To recruit and coach new employees - To work closely and maintain relationships with customers before during and after guests' stay - To handle the customer grievances and complaints

Hostel Supervisor tại Vietnam Backpacker Hostels

9/2016 → 11/2017 (1 năm 2 tháng)

Hà Nội

- To supervise Front Office's operations - To create weekly sales report and do some admin jobs - To support Managers in day-to-day tasks

Reception & Travel Consultant tại Vietnam Backpacker Hostels

7/2014 → 8/2016 (2 năm 1 tháng)

Hà Nội

- To serve visitors by welcoming and directing them appropriately. - To provide end to end service while organizing a trip from booking the tickets, reserving the hotels and creating the itinerary. - To organize travels from beginning to end, including tickets, accommodation and transportation

Mong muốn về công việc

Experienced and skilled General Manager with expertise in hotel management, vendor relations and guest service operations. Looking to join a professional and dynamic company where I can progress quickly and have the opportunity to develop a successful career profile.

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