Front Office Associate (Internship) tại Lotte Legend Hotel Saigon

6/2018 → 8/2018 (2 tháng)

Hồ Chí Minh

• Greeted 150+ foreign customers every day with a welcoming attitude • Checked in and checked out for 100+ guests every day using Microsoft Opera computer program • Answered in-house guests’ phone as well as other department’s phone • Collaborated with other positions within Front Office department as well as with other departments • Helped guests in finding direction, in other services reservation and in resolving issues that guests have during their stay • Prepared all the paper work such as registration cards for guests that are coming the next day

Front Desk Agent tại Residence Inn by Marriott Seattle/Bellevue Downtown WA

5/2019 → 8/2019 (3 tháng)

Bellevue,WA

• Greet 30+ guests everyday with a welcoming attitude • Check in 50+ guests and check out 30+ guests every day using Fosse computer program • Respond to service requests that are made through phone, computer program or in person • Complete other desk duties like processing deposits, sending credit card authorization forms to third parties, answering phones, answering guest’s emails, making reservations, etc. • Collaborate with other departments like housekeeping, engineering efficiently to deliver the best service to guests. • Have experiences in night auditing which requires accounting tasks like taking payments, reconciling accounts, balancing the front desk’s cash drawer,etc.

Front Desk Agent tại Residence Inn by Marriott Seattle/Bellevue Downtown WA

1/2020 → 3/2022 (2 năm 1 tháng)

Bellevue,WA

• Greet 30+ guests everyday with a welcoming attitude • Check in 50+ guests and check out 30+ guests every day using Fosse computer program • Respond to service requests that are made through phone, computer program or in person • Complete other desk duties like processing deposits, sending credit card authorization forms to third parties, answering phones, answering guest’s emails, making reservations, etc. • Collaborate with other departments like housekeeping, engineering efficiently to deliver the best service to guests. • Have experiences in night auditing which requires accounting tasks like taking payments, reconciling accounts, balancing the front desk’s cash drawer,etc.

Josh Mimlitz - Front Desk Manager

Residence Inn by Marriott Seattle/Bellevue Downtown

BellevueDTFOM@ih-corp.com