Dear Human Resources Department, I write this letter to express my interest in applying for the Reservation Agent posted on Hoteljob. I believe my experience and ability make me a suitable candidate for this position. I thrive in an environment where everybody works hard and loves to have a good laugh. In my previous position as a Customer Service at Shopee for almost one month, I have had the opportunity to sharpen my communication, organizational, and problem-solving skills. Besides, I have learned how to manage large amounts of incoming phone calls. I also identified and assessed customers’ needs to achieve satisfaction. I had to handle customer complaints; provide appropriate solutions and alternatives within the time limits. I follow up to ensure resolution and keep records of customer interactions, process customer accounts and file documents. Currently, I am a recruitment collaborator in Vinpearl Danang till 15th March. If I pass the on-site interview, could I start working or on-board on 16th March? In the end, I would welcome the chance to discuss all of this, making me available for any attempt at contact. I am really excited to send this to you and looking forward to being a part of your organization. Sincerely, Thu Phuong