F&B Director tại Famiana Resort & Spa Phú Quốc

5/2017 → 6/2022 (5 năm 1 tháng)

Phú Quốc

-To take responsibilities in managing and controlling of all outlets & kitchens operations , giving the best service to the guest, maintaining of quality of products and service. -To take responsibility to, F&B quality that meets standard of food hygiene and safety, labor tools, cleaning, labor safety guarantee, fire prevention of the department. - To control all of cost in F&B Dept included cost of sale, cost of labor, food& beverage costs, Semi cost ( water, electricity, gas..). - Establish KPIs for all positions in F&B dept & assess all F&B staffs performance each month based on KPIs -Building Policy & Procedure documents & training for F&B staff. -To set business plan for each quarter, year and set specific strategy for each month. -To give guidance to subordinate on party and event decoration in accordance with standard and level of restaurant and as per guest’s request. -To take responsibilities in revenue and department’s expenses - Establishing the budget of F&B Dept each year & controlling F&B’s operation not to be over that budget. - Planning marketing strategy for F&B on the busy season or all festivals.- Planning to make new recipe for new menu with Executive Chef. * Achievement: + I drove my dept to become the best department of year in service in 2017 & 2019 + Successfully in set up Jogae BBQ restaurant for Famiana owner + I was promoted to FBD in 2019 from Assistant FBD

Restaurant Manager & Training Executive tại Công ty cổ phần Tập đoàn Golden Gate - Chi nhánh Miền Nam

4/2016 → 4/2017 (1 năm )

Hồ Chí Minh

* RESTAURANT MANAGER -To take responsibilities in revenue,profit and restaurant’s expenses as The Outlet’s owner. -To make action plan for restaurant each week/month to report to Area Manager. -Undertanding P&L report to control all of cost at the restaurant included COL,COS,SEMI Cost. -To take responsibility to check and supervise the preparation, assignment, service, F&B quality that meets standard of food hygiene and safety, labour tools, cleaning, labour safety guarantee, fire prevention and secure of the department. - To oversee the service standards for the outlet ensuring that they conform to the requisite standards and meet or exceed guest expectations. -To supervise the quality of the dishes on daily basis and work with the Kitchen Supervisor to find solution for improvement. -To train and guide all outlet supervisors and staff. * Achievement: Successfully in set up & Grand opening Gogi house Saigon Centre. I was promoted to Training Executive at Head Office after 6 months * TRAINING EXECUTIVE -Cooperate with Operation team in analyzing training needs for RM, ARM, Shiflt Sup. -Responsible for planning and conducting annual training schedule for Branch in coordination with Operation team. -Building on the job training tools and follow up to ensure the effectiveness of training. -Establishing & Directly training the managerment skill training class for ETM/ITM (External/Internal Trainee manager). -Directly assessing Management Skill Assessment Checklist for ETM/ITM after training on the class. -Manage & issue Development Record for ETM/ITM after passing the management skill examination.

Acting F&B Manager tại VinWonders

12/2014 → 4/2016 (1 năm 4 tháng)

Phú Quốc

-To take responsibilities in managing and controlling of F&B operations of the park -To take responsibilities in revenue and department’s P&L -To organize, manage and supervise for smooth business operation, high service quality and obtain business target in monthly, quarterly and annually. -To coordinate with other departments to ensure the smooth operation of company’s business. -To set business plan for each quarter, year and set specific strategy for each month. -To take responsibility food hygiene and safety, labour tools, cleaning, labour safety guarantee, fire prevention and secure of the department. -To give guidance to subordinate on party and event decoration in accordance with standard and level of restaurant and as per guest’s request. - Controls stocks level for daily use of the outlet to ensure service requirements . - To supervise the quality of the dishes on daily basis and work with the Executive Chef to find solution for improvement. - To control all of cost in restaurant. -To train and guide all outlet supervisors and staff. * Achievement: I was promoted to acting FBM after 1 years from the Restaurant manager. Deli Riverside restaurant was increased 20% revenue at Tet Holiday 2016

Bộ phận cung cấp dịch vụ xuất sắc năm 2019

12/2020

dựa vào các nhận xét của khách trên các phương tiện online trong năm

Bộ Phận CUng cấp dịch vụ tốt nhất năm 2017-Famiana resort

1/2018

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Ngô Thị Nga - Training Supervisor

Công ty cổ phần Tập đoàn Golden Gate - Chi nhánh Miền Nam

nga.ngo@ggg.com.vn - 0906996684

Lưu Chí Hiếu - Tổng quản lý

VinWonders

v.hieulc@vinwonder.com - 0974009194

Đặng Thị Minh Hằng - Trưởng phòng đào tạo

Công ty cổ phần đầu tư Sasin

hang.dang@sasin.vn - 0933553868

Đỗ Hữu Trung - Training Team Leader

Công ty cổ phần đầu tư Sasin

huutrung5589@gmail.com - 0981817758

Nguyễn Thị Yến - HR Director

Famiana Resort & Spa Phú Quốc

hrd@famianaresort.com - 0919000283