System assistant manager (E-commerce) tại LOTTE Mart

4/2022 → Hiện tại

Ho Chi Minh

MAIN DUTIES: To assist the Director in system preparation & handle all aspects of this big project which includes IMS,DMS,OMS & web/app modules 1/E-commerce Project Management (80%) • Assist Head of Online to organize meetings with stakeholders to discuss project progress regularly. • Responsible for analyzing, assessment, requirement for project assignment including web/app & OMS,BOS,DMS,IMS, Datacenter modules • Drawing stakeholders’s requirement into tangible deliverables such as functional specifications, user stories, sitemap, diagrams • Benchmarking the competitors EC system and propose innovative features for production • Propose new business requirement document (BRD) for new new e-commerce platform‘s development and discuss directly with Head of Online dept to finalize the new functions • Ensure accomplishment with deadline, meet with business plan & alignment with company standards • Design, develop and implement unit and scenario testing for new functionality under development. • Create and maintain comprehensive project documentation. 2/Online Operation (20%) • Establishes or revise IT online policies, standards, practices and security measures to ensure effective and consistent information processing online operations and to safeguard information resources. • Collaborate with related departments on system enhancements, auditing subjects. • Set up/implement the technical aspects required in agreement with different business partners • Develop/customize different components of online system • Identify user needs and use these to inform the strategic direction • Design workflow, write a specification and user story

IT system administrator tại Sao Bac Dau technologies group (saobacdau.vn)

12/2006 → 1/2008 (1 năm 1 tháng)

Ho Chi Minh

Planned for re-structuring and building up new IT infrastructure, setup new SOPs and IT policies. (Company reference: https://saobacdau.vn) MAIN DUTIES: • Installed and configure software and hardware • Managed network servers and devices • Set up accounts and workstations • Monitored performance and maintain systems • Troubleshooted issues and outages • Ensured security through access controls, backups and firewalls • Upgraded systems with new releases and models • Built up the SOP and software legalization. • Built an internal portal with technical documentation, manuals and IT policies Projects info: Made software standardization and legalization including IT processes / Deployed new IT infrastructure and migrated the old / Deployed new access control system / Managed IT inventory list and labeling all devices /Joined and support Service Unit in Sao Bac Dau group to deploy IT project.

IT manager tại BLUE Exchange (theblues.com.vn)

7/2002 → 12/2014 (12 năm 5 tháng)

Ho Chi Minh, Hanoi, Danang

(Company reference: www.theblues.com.vn , www.theblues.vn) MAIN DUTIES: • Consolidated cost estimations, human resource requirements, work plans and time schedule for IT projects. • Leaded the IT Support Team in implementing new systems/upgrading old ones. • Leaded the design & implementation of new technology in the company as determined by its requirements. • Ensured that the IT team is always focused on the company’s IT requirements & delivers an outstanding and fast responding service. • Drawed up the company’s IT budget in consultation with all business divisions, senior managers and key staff. • Provided IT solutions to make digital transformation of business and defined IT roadmap to follow new trend of technology in order to adapt new development phases. Projects info: • Switched partly company’s system to cloud by using SaaS services and defined IT roadmap to adapt new technologies. Built the hybrid datacenter (half local – half datacenter) to avoid the single point of failure (2012 – 2014) • Led a team to self-developed and deployed new POS & inventory management system for around 450 stores in Vietnamd and warehouse in HCM, Hanoi and Danang (2011-2012) • Defined stategies for IT development in 3 phases to help BLUE Exchange reaching the top in local fashion retail brand in just 3 years : phase 1 – system development ; phase 2 : operating and gathering big data ; phase 3 : data analysis and providing customized dashboard (2011 – 2014)

Senior IT engineer tại The Nomad Offices (thenomadoffices.com)

7/2008 → 12/2014 (6 năm 5 tháng)

Ho Chi Minh

In 2008, The Nomad Offices was established and operated in Vietnam, it was one of the first business who provides modern office concept in Vietnam (Business Center) (Company reference: www.thenomadoffices.com) MAIN DUTIES: • Perform periodic system health check and monitoring daily. • Maintain the day-to-day operations in the business center’s network. • Provide Level 1 support of PCs, hardware, software problems, networks .. etc and to escalate problem issues to respective teams such as Team Leader or manager – MIS Support. • Support and maintain company’s internal IT infrastructure including end-users. • Keep track of IT inventory list. • Conduct in-house software testing and patch rollout activities for Internal software deployment project. • Conduct yearly IT SOP audit in compliance with Nomad’s hospital practices. • Involvement in ad-hoc projects, task and new initiations from Nomad Group. • Assist IT Manager in Head quarter and Business center manager in Vietnam for any other related duties as assigned. Tech & Tools: Assa Abloy security & access control / Siemens Hipath 3800 PABX system

Senior IT engineer tại CJ Vietnam (cjbuilding.com.vn)

11/2014 → 10/2018 (3 năm 10 tháng)

Ho Chi Minh

(Company reference: www.cjvietnam.vn , www.cjbuilding.com.vn , www.onlyonebiz.com.vn) MAIN DUTIES: • Consulted new/upgrade IT environment: infrastructure / data / IT processes, high availability, security, performance of IT infrastructure, software legalization (OS, Office, database...) • Designed solutions for new/upgrade IT infrastructure including SOP, security and workflow • Designed & Planed for IT equipment usabilities: security appliances, network, door access control & security camera including storage. • Worked closely with Chief Engineer & CJ Operation Team to secure bulding access control. Tech & Tools: Endpoint Security and DRM system / Microsoft services: AD, Exchange, Windows server 2012 - Centralize/Cross Platform Management / Cisco Infrastructure.

IT manager tại KAFNU : Kafnulive, Sôy, Habitat Bar (nextstory.com)

11/2018 → 10/2020 (1 năm 10 tháng)

Ho Chi Minh

Kafnu – a brand of Nextstory hotel group - is a real-life social network, integrating the best aspects of living, working, playing, learning, and recharging. In essence, Kafnu provides a physical, intellectual and social launch pad for individuals and the larger community to create and construct. It bridges the gap between individual effort and community resources. (Company reference: www.kafnu.com , www.nextstory.com) MAIN DUTIES: • Setup IT tracking system, monitor IT operations. • Draw up the company’s IT budget, financial and action plan for IT based on business requirements. • Planned for internal requirement service, full-time on-site service, supervision service, helpdesk service. • Provided software solutions base on business’s requirements, administration, solving complex problems. • Led the pre-opening IT project and execute the plan to make sure the project meet the timeline. • Evaluated vendor’s performance, responsible for improving efficiency of IT system. • Kept track of IT & facilities inventory. Tech & Tools: Bitrix24 - collaboration & CRM platform / Nexudus co-working space& CRM system / Office 365 system / HID security & online access control system / XNPos – hospitality software / Hotelogix – hotel management system / Siteminder – OTA channel management /Aruba wifi mesh & Aruba network infrastructure / SonicWall firewalll / MSSQL database.

Senior IT cum IT project manager tại Uniqlo

10/2020 → 5/2021 (7 tháng)

Ho Chi Minh

UNIQLO has adopted a sustainability mission statement, "Unlocking the Power of Clothing". Aiming for harmony, the sustainable stewardship of natural resources and responsible development of human potential, we focus on planet, people and community. We believe that our clothing has the power to change the world for the better. (Company reference: https://www.uniqlo.com/vn/ ) MAIN DUTIES: • Led the local IT team. Provided guidance to individual IT member and grow the IT organization. • Worked as business partner with client department leaders and users to analyze business processes and arrive at mutual, cost effective solutions, then drive to deliver the agreed solution. • Led and executed IT projects with regional and global IT team, full commitment making operationally operated established condition. Hands-on new IT setup as well as project configurations. • Managed local IT partners to deliver IT services on schedule, in budget, 100% compliance with SLA. • Maintained a stable IT environment for the entire business. • Took parts of the Project Delivery Team and works with stakeholders and Product and Engineering teams to deliver great products to market and supporting systems. Ensured that projects are effectively planned, coordinated, risk managed and delivered with quality. • Monitored and controlled IT budget, expenses as well as strategic vendors. Projects info: New stores project : Aeon mall Long Biên (HN) (10/2020 – 11/2021) / Van Hanh mall (10/2020 – 3/2021) / Vincom Phan Van Tri (10/2020 – 4/2021) E-invoice project & enhancement : 10/2020 – 12/2021 Customer service center & Office expansion : 1/2021 – 5/2021 Store cloud – digital transformation : 1/2021 – 5/2021 E-commerce : 10/2020 – 5/2021 Mobility devices management – MS intune : 1/2021 – 4/2021 IT internal procedures & processes strengthening : 10/2020 – 2/2021 Tech & Tools: ServiceNOW / Jamf & Microsoft Endpoint / Ariba & Coupa payment system / Microsoft Intune / Diebold Nixdorf POS system / RFID technologies & peripheral devices

Diep Phan - HR Manager

UNIQLO

diep.phan@uniqlo.vn - +84 28 62846668