Waiter (trainee) tại Six Senses Resort and Spa Con Dao

6/2018 → 10/2018 (3 tháng)

Con Dao

Completed all side work after completion of dining service. Delivered outstanding customer service by servingfood and drinks to guest. Used the point of sale, or POS, system to place orders and print checks.

Bartender (trainee) tại InterContinental Phu Quoc Long Beach Resort

6/2019 → 10/2019 (3 tháng)

Phú Quốc

Cleaned and sanitized bar and drink containers. Always ensure proper stock of bar items. Assisted customers with needs, both at and away from the bar.

Guest Assistant tại Zannier Hotel Bãi San Hô

10/2020 → 2/2022 (1 năm 4 tháng)

Phu Yen

- Greet and farewell, check-in & check-out, respond to guests’ requests and settles accounts while providing a professional and friendly service. - Answer, record, and process all guest calls, messages, requests, questions, or concerns. - Ensure long-staying/ special-attention/ occasion- celebrating guests are taken care of exclusively, paying particular attention to their needs and requests. - Complete designated cashier and closing reports in the PMS system. - Handle payment with different methods; i.e cash, credit card, city ledger. - In charge as Night Auditor often. - Coordinate with Housekeeping to track readiness of villas for check-in and F&B for VIP amenities delivery and setup. - Clarifying the customer’s complaints, resolving customers issues.

Ms. Dương Thị Ly - Duty Manager

Zannier Hotel Bai San

dm@baisanho.com - 0948 134 343

Mr. Huỳnh Bảo Trị - Front Office Manager

Zannier Hotel Bai San Ho

fom@baisanho.com - 0906 895 913