RECEPTIONIST tại LAVENDER HOTEL

3/2018 → 11/2020 (2 năm 8 tháng)

HCMC

- Performing the check-in, check-out procedure with the standards established and ensuring that the operations are handled fully completed and correct. - Reporting directly to the Reception Supervisor. - Serving all guests with a professional, warm and positive attitude and will be available to help them in any of their requests. Answering inquiries pertaining to company's services, regulations, guest registration, and travel directions. - Associating with other departments to handle guest's complaints and make sure customers have more than satisfaction. - Ensure the relevant information is passed on to next shift and recorded in the daily log book as well as work areas are clean and tidy all time. - Receiving, conrm and process reservations received from online travel agent, walking guests, via phone, email or extended guests.