Reservations Supervisor tại Sunset Beach Resort & Spa Phu Quoc

7/2020 → 2/2021 (7 tháng)

Phú Quốc

- Handling Reservations made via Website, OTAs channel, Email, phone call. - Providing customers with required information about the hotel products, packages, services, facilities, and local tours, attractions, and events via email/ phone/ message (OTAs). - Organizing files, correspondences, gathering daily reports, and sorting end of the day reports. - Demonstrates great communication skills and works with other coworkers well. Also performs tasks for other departments on a daily basis. - Planning & training new comer. - Creating and managing team schedules (rooster, office cleaning, …). - Assign tasks to team member. - Supervise team workflow. - Reporting to senior management. - Evaluating team member's performance and providing feedback/ advise. - Helping to resolve employee issues and disputes - Using Outlook; PMS – Smile; MS Office