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Từ 5 đến 10 năm
Giám sát
12 - 20 triệu
Toàn Quốc
Tiếng Anh (Giỏi)
500 - 999
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại Học Bưu Chính Viễn Thông
Quản Trị Kinh Doanh - Đại học
2014 → 2017
Kĩ năng
Tin học văn phòng | |
Xử lý tình huống | |
Chăm sóc khách hàng | |
Kỹ năng quản lý | |
Quản trị thời gian |
Kinh nghiệm làm việc
Bellman tại JW Marriott Hanoi hotel
4/2017 → 12/2018 (1 năm 7 tháng)
Hà Nội, Việt Nam
- Greeting welcome guests following hotel service standard - Receiving and answer incoming calls, emails promptly with a polite and professional manner - Transportation arrangement (Cars, Manpower, Airport Representative) - Provide information about local features such as shopping, nightlife, dining, and recreational destinations - Selling hotel services or due to guest’s need such as transportation, accommodation, travel plan, recreation activities.....etc - Tour and travel arrangement - Acquire extensive knowledge of the premises and the nearby venues, events and businesses to make the most suitable recommendations • Reading • Reading • Outdoor activities - Contributing to the development of customer satisfaction programs - Make daily, monthly report accurately with needed bills
Customer Service Executive(TPA) tại Asian Assistance
4/2019 → 12/2021 (2 năm 7 tháng)
Hà Nội, Việt Nam
- Liaise between insurance and government hospital and/or agency/facility/embassy/undertaker in Vietnam as required by headquarters - Control Fund of Vietnam Branch and in charge of payment for provider/stakeholder and any receiving or transaction in Vietnam including collecting all necessary invoice or receipt to submit to Finance Department of Head Quarter - Travel arrangement( flight ticket, car transfer, hotel.....) - Claim and insurance fraud investigation - Find and expand the provider/stakeholders who will be beneficial for the company - Organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency, and safety - Organize meetings, event and keep minutes - Producing reports, composing correspondence, and drafting contracts. - Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity - Provide training, guidance to newcomers - Purchasing office supplies and equipment and maintaining proper stock levels - Other tasks as assigned by Head Quarter
Concierge Supervisor tại Dolce Hanoi Golden Lake hotel
4/2020 → Hiện tại
Hà Nội, Việt Nam
-Ensure the safety, hygiene and security of the main entrance and property by yourself and the concierge team, report any incidents of accident, fire, theft, loss, damage, unfit food or other irregularities to line manager, taking appropriate action where possible -Performs various administrative tasks and works directly with guests as a Concierge when volumes warrant -Assist with team payroll, performance manage missed pushes, pay corrections, etc -Lead and supervise the concierge team to ensure they offer the best service, knowledge and assistance to guests -Perform tasks such as scheduling, hiring and firing, and conducting employee evaluations, perform tasks such as scheduling, hiring and firing, and conducting employee evaluations, -Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company