Cum Manager 2 Cinemas tại CT TNHH CJ CGV Viet Nam

5/2022 → Hiện tại

Hà Nội

Manage daily operations of the cinema and take all the overall of 2 Cinemas • Resolve customer complaints and questions about services/products/regulations at the rap cluster, respond to customers promptly and effectively to resolve arising problems • Analyze monthly P&L, check inventory/budget/targets and provide corrective solutions to manage costs and maximize revenue, set goal target for cinema and individual also. • Ensure general operation in accordance with F&B and safety regulations, check Cinema equipment, ensure fire safety, and support the operation of the movie projector system. • Recruit and train personnel to ensure service quality standards, arrange employee work schedules, monitor and compare monthly shift sheets. • Implement marketing programs to push sales and work well with landlord to cooperate and find opportunities to advertise products in public places *Manage contractors: Cleaning, pest control, security..... Regularly work with contractors providing products to maintain operations.

Operation Club Executive-Assistant Manager tại Công Ty Cổ Phần Phát Triển Đô Thị Quốc Tế VIDC

5/2018 → / (6 năm 6 tháng)

St Le Trong Tan , La Khe , Ha Dong distric Hanoi

• Manage the operation of The ParkCity Club Hanoi. There are cafe restaurants, Sports center with many kind of activities. • Be a sales and operate big event with 4000pax/lunch/dinner • Plan after-sales customer care and assign staff to take care customer • Check P&L regularly and motivate employees to achieve the plan • Find out the causes and find ways to overcome them to achieve better than expected results • Manage the facilities and maintenance with Engineers team. • Controlling service quality in Gym and Pool service • Receive & solve customer problems. • Proactive to corporate with others department to finish the plan • Develop measures to prevent and handle risks • Together responsible for recruiting, training and inspire Human Resources in the team.

Asst Guest Relations Manager tại Hanoi Daewoo Hotel

4/2017 → 5/2018 (1 năm )

St Ngoc Khanh, Ba Dinh Dictric Hanoi

• Manage and in charge all the department operation to ensure getting the highest satisfaction from VIP guest in general • Manage the F&B counter to serve VIP guests with 5-star standards • Ensure and control the setup with the standard of the hotel, daily checking inventory and amenities. • Handling complaint and build up the plan to take care potential Guest. • Making the training plan to train the staff for the rule and operation procedure and supervise staff. • Build up and maintain strong working relationships with level of staff at the client hotel.

Guest Relations Supervisor tại Keangnam Calidas Residence and Hotel Ha Noi

4/2012 → 4/2017 (5 năm )

Pham Hung Cau Giay District Hanoi

• • Making the term and condition for Operation to support Manager and correct the mistake for staff. • Be a friend with many Long-term Guest to keep the good Relation with Guest. • Serving food in order for VIP Guest • Training the new staff and guide them follow the Hotel rule and Regulation. • Build the background skills for next step.

Chứng chỉ Vận Hành tòa nhà

2/2024

Available

Chứng chỉ PCCC và CHCN

2/2022

Available

Responsibility lesson Certificate

11/2022

This is a course of the responsibilities of TOPPION district training and consulting group

Change your mind change your style Certificate

10/2022

This is an extremely great and effective course for business managers was trained by TOPPION district training and consulting group

International Certified Hospitality Supervisor

10/2017

This is a course for managers of Elite Group training for the hotel service industry. The degree has high international value.

Vũ Bảo Ngọc - Quản lý khu vực Miền Bắc

CGV VietNam

baongoc.vu@cj.net - 0942690009

Nguyen Thi Ha Ngan - Operation Manager

Công ty CP Phát triển Đô thị Quốc tế Việt Nam(VIDC

hangannt@parkcityhanoi.biz - 076 995 8686