Marketing Research analyst tại Công Ty Cổ Phần Thương Mại Dịch Vụ TNS Holdings

12/1999 → 8/2003 (3 năm 8 tháng)

Can Tho

• Analyze and assess present and future needs, trends, challenges, and opportunities related to the marketing and sales department. • Use data from information systems to support the development of marketing plans and evaluate the success of marketing efforts. • Assist Marketing with communicating with end users, focus groups, industry leaders to understand and document the business objectives • Conducting in-depth data analyses using traditional and advanced methods • Authoring reports containing actionable recommendations • Making presentations—answering questions and instilling confidence

Credit Officer tại VP Bank

9/2003 → 8/2008 (4 năm 11 tháng)

Can Tho

- Support the delivery of relevant banking services to customers to meet the department’s revenue targets by analysis market/customer database, understanding customers’ business requirements and preparing recommendations on suitable products or services. - Anticipate as well as be sensitive to shifting customer expectations and suggest appropriate measures to ensure the Bank stays ahead of competitors. - Work in partnership with Relationship Managers in the Branch and Regional Headquarters to support in promoting products and provide Subject Matter Expertise on Transaction Banking products to customers. - Work in partnership with the customer to collect information to prepare detailed analysis to support structuring the deal and obtaining credit approval. - Work in partnership with colleagues in the department to support in resolving customer incidents. - Work in partnership with the Product team, Regional Transaction Banking team and Head Office to obtain support with technical issues and product development. - Support, sharing, training on Transaction Banking products & analysis knowledge.

Manager tại Cantho Travel Airticket

10/2010 → 5/2021 (10 năm 7 tháng)

Cantho

- Support and convince customers that help them can approach the best products with best benefits. - Book and Issue Airlines Tickets; MCO - Handle bookings from customers via website according to company procedures - Manage customer requests related to their booking (changes, cancellations etc.) - Update customers about flight schedule in case of any change from airlines - Collaborate with Business Operation team and carriers/partners to ensure itinerary details given to customers freshly and correctly -Receiving information from customers - answering, providing information, handling issues related to services - Support visa information for Foreigners - Approval letter on arrival - Analyze and make decision about problems during the operations to support Ticketing team - Follow up new Airlines products, Flight status, services, promotions and after-sales policies. - Establish contact and conducting sales meetings with potential customers - Conduct necessary follow-up to ensure sales process completion - Telemarketing/Telesales support - Training GDS (Sabre, Amadeus, Galileo) - Ads Management for Facebook, Youtube, Google - Support team Log to close job.

Best Agent in Mekong Delta 2016 - 2017 - 2018

12/2016

Vietjet Air