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VÕ PHÚC THUỲ LAN
860 Lượt xem hồ sơ
Nữ, 18/05/1994, 30 tuổi
Quận 2, Tp. Thủ Đức, Tp. Hồ Chí Minh
Cập nhật: 21/10/2024
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Giám sát
12 - 20 triệu
Tiếng Anh (Giỏi)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
University of Economics Ho Chi Minh City
CERTIFICATE IN CORPORATE FINANCIAL ACCOUNTING - Khác
2023 → 2023
EDINBURGH NAPIER UNIVERSITY
HOSPITALITY AND TOURISM MANAGEMENT - Thạc sĩ
2018 → 2020
HOTEL AND TOURISM MANGEMENT INSTITUTE SWITZERLAND
HOSPITALITY ADMINISTRATION - Thạc sĩ
2018 → 2020
HO CHI MINH CITY INTERNATIONAL UNIVERSITY – VIETNAM NATIONAL UNIVERSITY
BUSINESS ADMINISTRATION - Đại học
2012 → 2016
Kĩ năng
| Training and Development | |
| Customer Service | |
| Quality Control | |
| Team Leadersip | |
| People Management | |
| Adaptability |
Kinh nghiệm làm việc
FOOD AND BEVERAGE MANAGER tại AL NABOODAH INTERNATIONAL (VIETNAME) CO. LTD.
6/2022 → 7/2023 (1 năm )
Việt Nam
• Forecasting, planning, and controlling the entire inventory of each location. • Keeping track of financial reports and ensuring the administration reports are timely submitted. • Ensuring and overseeing the operation process: sourcing, ordering, and transporting supplies. • Communicating and coordinating the system of the Food and Beverage department with other departments within the company. • Leading, managing, and motivating subordinates. • Being responsible for conducting resolutions for customers’ demands according to the company’s registration process and service standard. • Coping with any issue directly coming across on short notice. • Fostering an inclusive work environment and resolving conflict within the department. • Being fully aware of trends in the industry, designing exceptional menus, planning promotions or advertisements, and continuously making necessary improvements
FOOD AND BEVERAGE INTERN tại SUNSTAR HOTEL BRISSAGO
4/2021 → 10/2021 (5 tháng)
Swtizerland
• Meeting and greeting customers, ensuring they feel welcome and comfortable. • Listening to the requests, taking orders, and delivering standard services of the hotel. • Preparing the beverage station, supporting colleagues in serving the food and beverage as ordered. • Assisting with clearing stations, performing stock replenishment and keeping track of the shortage. • Helping to set up mise en place for the next service. • Opening the entire hotel in the morning and putting together the breakfast station, namely baking croissants and bread, making breakfast mise en place, setting up the tables. • Ensuring cleanliness of various restaurant areas. • Assuring customer satisfaction and helping to maintain the hygiene and general look of both restaurant and bar. • In the absence of customers, maximize the work shift by intentionally seeking out tasks that will help maintaining the restaurant's standards.
ROTATIONAL MANAGER IN TRAINING tại HTMI HOTEL AND TOURISM MANAGEMENT INSTITUTE SWITZERLAND
7/2020 → 12/2020 (5 tháng)
Switzerland
• Empowering former students in assisting and guiding the freshmen to perform their duties. • Training and leading every freshman to execute the fundamental standards generally in a restaurant, as well as motivating them in executing their duties. • Communicating and working collaboratively with other colleagues and departments. • Managing the tasks of each allocated department and ensuring that everything is completed appropriately prior to each hand-over. • Organising the school activities and supporting the Event Team when needed. • Assuring that school policies and procedures are followed, as well as identifying and mitigating any unanticipated hazards.
FOOD AND BEVERAGE INTERN tại MOVENPICK HOTEL ZURICH AIRPORT
12/2019 → 6/2020 (6 tháng)
Swtizerland
• Assisting and executing the restaurant service and room service simultaneously. • Taking care of any room service-related tasks, such as setting up room service tray, delivering and cleaning up afterwards. • In-charging a station in the breakfast and brunch time, preparing the mise en place for the next service. • Serving food and beverage to guests according to standard operating procedures. • Maintaining a high level of cleanliness and hygiene in the work area. • Working as a food runner for lunch and dinner time, supporting the attendants in cleaning and preparing for the next round of service. • In the absence of customers, maximize the work shift by intentionally seeking out tasks that will help maintaining the restaurant's standards.
FOOD AND BEVERGAGE INTERN tại GRAND CAFÉ RESTAURANT SCHUH
4/2019 → 6/2019 (2 tháng)
Swtizerland
• Assisting with event preparation, set up, and closing, including setting up and packing away tables, table cloths and place settings, and buffets. • Aiding other members of staff in ensuring visitor pleasure, being courteous and attentive to guests. • Helping the catering or banqueting staff with banquets, parties and other special events. • Working as a food runner for lunch and dinner time, supporting the attendants in cleaning and preparing for the next round of service.
FOOD AND BEVERAGE INTERN tại LE GRAND BELLEVUE GSTAAD
12/2018 → 3/2019 (2 tháng)
Swtizerland
• Assuring that all guest orders and associated requests are fulfilled across the Sushi bar, Leonard's restaurant, the Bar, and the Lounge. • Assisting customers and colleagues at the Sushi bar, Leonard's restaurant, the Bar, and the Lounge as needed. • Perform cashiering responsibilities in accordance with the established criteria. • Serving food and beverage to guests according to standard operating procedures. • Checking and overseeing the accuracy of the shortages of goods and beverages, replenishing the station's necessary supplies and backup. • Ensuring guest satisfaction and helping to maintain the hygiene and general look of the restaurants. • If the quantity is depleted, the quantity will be communicated to other restaurants. • In the absence of customers, maximize the work shift by intentionally seeking out tasks that will help maintaining the restaurant's standards
FOOD AND BEVERAGE SERVER PART-TIME tại Renaissance Riverside Hotel Saigon
4/2016 → 3/2017 (10 tháng)
Viet Nam
• Supervising the assigned station, maintaining the hygiene and general look of the restaurant. • Ensuring guest satisfaction, all guest orders and associated requests are fulfilled. • Assuring a high standard of sanitation and hygiene in the work area. • Maintaining the cleanliness of the restaurant, including table appointments and table arrangements, to ensure that they are excellent. • Daily review of standard meal presentation, service, and operational processes. • Training and coaching newcomers regarding quality guest service, as well as maintaining a high standard of personal appearance and personal hygiene at all times. • Attending to timely customer complaints and reporting any to the immediate superior. • In the absence of customers, maximize the work shift by intentionally seeking out tasks that will help maintaining the restaurant's standards.
FOOD AND BEVERAGE INTERN tại SHERATON SAIGON HOTEL AND TOWERS
6/2015 → 9/2015 (3 tháng)
Viet Nam
• Learning and implementing the hotel and restaurant's basic service standards. • Assisting full-time attendants with food and beverage service to guests. • Listening to the full-time attendants and carrying out their requests. • After each dinner, wipe the tables and set up the new mise en place for the next service. • Gaining an essential understanding of food and beverages, as well as the hospitality aspect.
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