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Chuyên trang đào tạo 
Việc làm thêm
Dương Thị Phương Hiền
111 Lượt xem hồ sơ
Nữ, 08/07/1989, 35 tuổi
Thôn Hiệp Thanh, Xã Cam Thịnh Đông, Thành phố Cam Ranh, Tỉnh Khánh Hòa
Cập nhật: 29/12/2021
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Nhân viên
8 - 12 triệu
Khánh Hòa
Tiếng Anh (Giỏi)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Van Hien University
Business Administration - Hospitality Management - Đại học
2007 → 2011
Classification: Good
Kĩ năng
| Lắng nghe và xử lý tình huống | |
| Giải quyết phàn nàn | |
| upselling | |
| Tin học văn phòng | |
| Sáng tạo |
Kinh nghiệm làm việc
Reception cum Reservation tại Sophia Hotel 3*
8/2011 → 2/2014 (2 năm 6 tháng)
Tp. HCM
- Answer incoming calls and assisted with reservations, confirmations, room requests and questions. - Administer all reservations, cancellations and no-shows, in line with company policy. - Assist guest departures providing accurates statement and collecting all payments due, while assuring guest satisfaction. - Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities. - Identify new contacts and developing sales leads. - Check customer satisfaction and resolve any issues to ensure repeat business.
Reception tại Vien Dong Hotel 3*
3/2014 → 8/2018 (4 năm 5 tháng)
Tp. HCM
- Answers incoming calls according to hotel standard, connects them to the appropriate extensions and takes down messages when necessary. - Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures. - Controlling and issuing VAT invoice according to hotel policy. - Liaise with other departments on behalf of the guest and follow up to ensure all requests have been actioned to the guest’s satisfaction. - Effectively deal with guest problems and complaints immediately.
Reservation tại Novotel Saigon Centre 4*
9/2018 → 3/2019 (5 tháng)
Tp. HCM
- Answer guest enquiries, take bookings and make reservations online and over the phone, deal with special requests from guests. - Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales. - Check all correspondence in connection with reservations and deal with accordingly. - Ensure that group information and contracts are kept up to date and followed up in line with hotel policy. - Ensure that the hotel credit policy is adhered to, process payments. - Handle guest feedback and complaints.
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4/2019 → 10/2019 (5 tháng)
Tp. HCM
- Proactively manage a portfolio of accounts in the assigned business market with the objective of exceeding the budgeted room revenue. - Research and Identify major prospects and formulate sales action plan to convert them into clients. - Keep marketing database up-to-date with detailed profiles of Leisure accounts, pattern of usage, historical growth, key contact persons. - Meet with and entertain supportive and potential clients in order to maintain or develop a mutually beneficial business relationships. - Constantly monitor and report on competitor activities including promotions, special rates and events. - Maintain regular contact with all clients and report any adverse comments to management for rectification.
Loan Officer tại TPBank
11/2019 → 3/2021 (1 năm 3 tháng)
Tp. HCM
- Meet with loan applicants to identify their needs and collect information for loan applications. - Analyze active loan files on a regular basis and recommend solutions to speed up the loan process. - Complete loan contracts and teach clients on policies and regulations. - Interview applicants to define financial eligibility and establish debt payment plans. - Prepare detailed loan proposals. - Reject loan applications and explain deficiencies to applicants. - Respond to applicants' questions and resolve any loan-related issues. - Operate in compliance with laws and regulations.
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