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A highly motivated, creative, and hardworking person Achieve excellent grades in both studies and internships. Make sure to challenge me in a professional working environment to expand my communication, knowledge, and skills. Achieve a higher position at work
DUY TAN University, Tourism and Hospitality Management 09/2016 - 01/2021 Grade Point Average: 2.92/4.0
HYATT REGENCY DA NANG RESORT AND SPA, Front Office Trainee 07/2016 - 10/2016 - Welcome guests to the Hotel with a warm smile - Provide resort information, and outside service and answer their queries - Assist them to make a reservation for outside service - Support bellman to manage luggage
HELIO CENTER ENTERTAINMENT COMPLEX, Cashier - Customer service 05/2018 - 06/2019 - Welcome customers to Helio Center. - Provide center, and service information. - Assist customers to register and put the money on the game card - Answer and handle problems if occur
BELLE MAISON PAROSAND DA NANG, Receptionist 06/2019 - 10/2019 - Receive guests to the hotel by greeting them warmly - Receive and manage reservations made online and telephonically - Do the check-in and check-out process - Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference - Assign rooms to guests and inform them of any specials offered by the hotel - Work as Night auditor
ZEN DIAMON SUITES HOTEL DA NANG, Receptionist 11/2019 - 03/2020 - Greeting guests - Checking guests in and out. - Answer and direct phone calls in a polite and friendly standard - Maintain the reception area and all common areas in a clean and tidy manner at all times - Complete contract, collect a payment, and export VAT as needed - Keep detailed and accurate records of visitor requests and of calls received - Receive deliveries; sort and distribute incoming mail - Work as Night auditor
BELLE MAISON PAROSAND DA NANG, Sale and Marketing Trainee 09/2020 - 12/2020 - Collecting and analyzing data to identify consumer trends - Prepare marketing proposals under support from Marketing Executive - Measure guest's satisfaction with services - Monitor and manage the company’s social media platforms, adjusting outreach tactics as inquires