THE LEVEL Front Office Manager tại Melia Vinpearl Hotels & Resort

3/2022 → / (2 năm 8 tháng)

Hải Phòng + Phú Quốc

- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) - Train, supervise and support office staff, including receptionists, security guards and call center agents - Schedule shifts - Ensure timely and accurate customer service - Handle complaints and specific customers requests - Troubleshoot emergencies - Monitor stock and order office supplies - Ensure proper mail distribution - Prepare and monitor office budget - Keep updated records of office expenses and costs - Ensure company’s policies and security requirements are met.

Front Office Manager tại The Mira Central Park Hotel

6/2020 → 3/2022 (1 năm 8 tháng)

Biên Hoà

* Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) * Train, supervise and support office staff, including receptionists, security guards and call center agents * Schedule shifts * Ensure timely and accurate customer service * Handle complaints and specific customers requests * Troubleshoot emergencies * Monitor stock and order office supplies * Ensure proper mail distribution * Prepare and monitor office budget * Keep updated records of office expenses and costs * Ensure company’s policies and security requirements are met

Hotel Manager tại Relax Hotel and Coffee

12/2018 → 3/2020 (1 năm 2 tháng)

Đà Lạt

* Recruiting, training and supervising staff * Managing budgets * Maintaining statistical and financial records * Planning maintenance work, events and room bookings * Handling customer complaints and queries * Promoting and marketing the business * Ensuring compliance with health and safety legislation and licensing laws.

Resort Manager tại Diamond Bay Resort & Spa

4/2018 → 12/2018 (7 tháng)

Nha Trang

* Manage several customer service incidents and tend to emergencies including the administration lifesaving CPR to a gym patron. * Experience in all facets of public / VIP relations, defining marketing strategy / sales and corporate image. * Check in with housekeeping supervisor to ascertain adequate staffing, arrivals and departures, VIP arrival, special requests etc. * Correct inventory controls and ordering procedures. * Develop and implement resort procedures and training documentation.

Front Of house Manager tại Bella Milanos Restaurant

3/2017 → 3/2018 (1 năm )

Springfield, Illinois

* Greet restaurant patrons as they arrive and consult reservation lists to confirm their reservations * Manage both reservation and wait lists to ensure that patrons are seated with minimum wait time * Coordinate the services of wait staff to ensure delivery of timely and exceptional services to all patrons * Enforce and monitor all health, food safety and sanitation standards within the restaurant * Assist catering staff with function management duties by providing insight and help with logistics * Oversee the work of the wait staff to ensure timely delivery of orders and appropriate portioning of meals * Coordinate and oversee implementation of policies, standards, specifications, guidelines and training programs within the restaurant * Prepare schedules for staff members and ensure that their duties are communicated to them at the beginning of their shift * Create and maintain liaison with suppliers and vendors to ensure timely and accurate delivery of supplies, including food items, crockery and furniture

Restaurant Manager tại Pho 89

1/2016 → 1/2017 (1 năm )

Fresno, California

* Manage all staffs from front to back of the house. * Make sure the quality and quantity of foods before sell. * Make sure the customer satisfy with the foods and services. * Check the sales at the end of the day, make sure the profits and expenses are right and in order. * Deal with Customers and suppliers. * Do the paper work of the expenses, profits at the end of the month. * Check list for suppliers at the end of the week.

Psychometric Supporter and trainer tại Jobsville

10/2012 → 10/2013 (1 năm )

Hồ Chí Minh

* Support customer for using theory of Psychometric assessment * Support for reading the result of the assessment * Deal with all kind of customer's problem and assessment's problem. * Base on the Psychometric assessment to recruit new members * Train for customer about the Psychometric * Join in the Recruitment proceed

Character Perfomer tại Walt Disney Wold

2/2012 → 9/2012 (7 tháng)

Orlando, Florida

* Downtime reduction by elimination of unnecessary steps * Effective interaction with fellow Cast members to build partnership * Found problem routinely overlooked * Self-disciplined and self-managed to achieve high level of performance * Produce work with fewer resources * Trained other Cast members

Trưởng phòng chăm sóc khách hàng tại Nhaxanh's Realestate

1/2011 → Hiện tại

HỒ Chí Minh

-Supervise day-to-day operations in the customer service department. -Respond to customer service issues in a timely manner. -Create effective customer service procedures, policies, and standards. -Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. -Implement an effective customer loyalty program. -Maintain accurate records and document all customer service activities and discussions. -Assess service statistics and prepare detailed reports on your findings. -Hire and train new customer service agents. -Manage the approved budget of the customer service department. -Stay informed on the latest industry techniques and methods.

Nguyễn Thành - Phó Tổng Giám Đốc

Diamond Bay Resort & Spa

thanhnguyen@diamondbay.com.vn - 0913843251

Võ Thị Mỹ Châu - Tổng Giám Đốc

Relax Hotel And Coffee

chauvo222@gmail.com - 0909919222

Nguyễn Lê Tuấn Sơn - Phó Tổng Quản Lý Khách sạn

The Mira Central Park Hotel

dgm2@themiracentralpark.com.vn - 0903383352