Supervisor/Assistant Front Office Manager tại ALTARA SUITES by RI-YAZ

12/2018 → 6/2021 (2 năm 6 tháng)

Da Nang

I am in charge as an Assistant Front Office Manager from April 2020 to Jun 2021 when our Front Office Manager stopped contract in the end of March 2020. - Assist Manager in daily front desk activities such as: Assign, Coordinate , Supervise, .. - Ensure work is completed to include: shift closing, room charge, room deposit, refund,... by staffs. - Train, and guide staffs to provide quality customer service. - Manage staffing schedules, shift change, payrolls. - Coach, evaluation, discipline and develop staffs. - Resolve guest issues, complaint and requirement to ensure guest satisfaction. - Schedule Front Desk meeting every week to identify and resolve operational issues. Preparing relevant data for meeting with General Manager and other department heads. - Complete KPIs and Vision Board. P&L, write and edit SOPs. - Ensure that employees are properly groomed and dressed. - Ensure that facilities is maintained clean,neat, safe and secure. - Update VIP guest if any for staffs and related department to bring excellent service to guests.

Receptionist/Front Office Supervisor tại Vanda Hotel

8/2016 → 12/2018 (2 năm 3 tháng)

Da Nang

* Supervisor (6/2018-12/2018): - Supervise the efficient operation of reception including check in/out procedures, handing email, answer phone switchboard, reservation,special requests. - Handle guest complaints , inquiries and comment in the timely manner and ensure guest satisfaction. - Assist other department whenever necessary and maintain good working relationship with team member. - Maximize room occupancy and use up-selling techniques to promote hotel service and facilities. - Prepare Duty Roster for the GSA and Bellman. - Training staff. *Receptionist: - Handle /check in, check out procedures, phone answer switchboards, greeting guest. - Handle guests requirement, special request. - Maintain an up to date file and information of tours, sightseeing and points of general interest and make the necessary booking when requested. - Conduct hotel sigh inspections when directed. - Always complete all task from Supervisor or Manager.

Improving Revenue (above 4 times), Nominate of the month, Recognition of Honesty and Ethics, Certificate of Beloved Team Leader From Manager and Team

12/2019

I achieved all these awards from 3/2019 - 12/2019 when I received praise from customers,management of other departments from the revenue I brought to the company each month, from my Honesty and Ethics From my Leadership skill recognized by my manager and team.

Excellent Service (above 5 times) at Vanda Hotel

10/2018

I achieved these awards when I received praise from customers, from management of other departments and from the revenue I brought to the company.