University of Finance and Marketing

Regent Experience Supervisor tại Regent Phú Quốc

- Controlling lobby and lobby lounge on welcoming and farewell guests. - Supervising a team with 9 members in taking care of VIPs through sending pre-arrival communication, welcoming, creating itinerary, showing care during stay and post departure. - Carrying out reports, amenity order and handle loyalty pending update.

Senior Guest Experience Maker tại Six Senses Côn Đảo

- Being an appropriate GEM to take care of VIP guests and master GEM of big groups (above 50 guests) with variety of guests. Taking good care of them as a butler from start to finish of their stay with detailed arrangement. - Taking responsibility for consulting, advise and up sell about services/good to know. - Taking guests' feedback after they experienced any services/facilities, then reporting to managers and share guests status/mood/guest profile/expenses to managers for making decision if there is any complaints made. - Supporting Supervisor/Managers to arrange buggy/cars or any schedule for host/guests.

Guest Service Supervisor tại Somerset D1Mension Hotel and Serviced Residences - The Ascott

- Taking responsibility for room inspection, assignment, welcoming and greeting guests, deal with comments and complaints from guest as a Manager of the day (MOD). - Taking reservation role such as creating new booking, amendment of reservations or dealing with TAs/OTAs. - Observing and directing daily in/out movement of both long stay and short stay guests to make sure procedure was complied by standards and smooth. - Arranging monthly and occasional resident and guest activities/gathering. - According to operation and forecast, scheduling roster for a team of 20 hosts including receptionists, fitness centre attendants, pool attendants, drivers,... - Coordinating with other departments to arrange training, orders,...

F&B Attendant tại Renaissance Riverside Hotel Saigon - Marriott

- Mainly working at Viet Kitchen, one of 7 outlets of the 5-star hotel, I was the person in charge of cashiering and a sections of the restaurant. - Looking after both in house guests and outside guests during breakfast, lunch and dinner to ensure that they were happy with the service and enjoyed the proper experience (Buffet or international fine dining A la carte). - In the festive or peak seasons, we served menu group of guests from the outside with special occasions such as: birthday, wedding, anniversary,...I supported other outlets as well. - Being always willing to be a navigator for any concerns.