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Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Bách Khoa Đà Nẵng
Kế toán - Cao đẳng
2011 → 2014
Kĩ năng
Computer skills (Competent in Microsoft Office Word, Excel, Power Point, Familiar with the Internet) | |
• English | |
Training - Leadership | |
Teamwork | |
Adaptability | |
Multitasking |
Kinh nghiệm làm việc
FRONT OFFICE MANAGER tại GOLDEN BOUTIQUE HOTEL MANG DEN ( 63 keys)
12/2021 → 3/2023 (1 năm 2 tháng)
Măng Đen - Kon Tum
Control the daily operation of hotel under General Manager's direction • Arrange roster, ensure staff are trained and supervised accordingly • Ensure effective communication and cooperation with other departments • Follow up with and response to guest's review on OTA website • Train staff how to create memorable experience for guest • Ensure all restrictions to prevent COVID-19 are followed properly (mid-early 2022) • Be responsible as departmental trainer to coach and provide training plan to deliver and improve team performance • Encourage and develop personalize service culture to team members • Ensure groomings and ettiquette are well maintained
CASUAL OF BEACH HOUSE RESTAURANT (WAITRESS) tại HYATT REGENCY DA NANG RESORT AND SPA
12/2014 → 9/2015 (9 tháng)
Đà Nẵng
CAMP ATTENDANT OF CAMP HYATT tại HYATT REGENCY DA NANG RESORT AND SPA
4/2016 → 1/2018 (1 năm 9 tháng)
Đà Nẵng
SPA RECEPTIONIST OF VIE SPA tại HYATT REGENCY DA NANG RESORT AND SPA
1/2018 → 5/2019 (1 năm 3 tháng)
Đà Nẵng
Make guests feel welcome, manage Spa bookings (General introduction about the Spa as well as specific treatments) • Dealing with bookings by phone, e-mail, or face-to-face… • Dealing with special requests from guests (like physical limitations, pregnant/suspect to be pregnant, special skin issue of face/body…) • Completing procedures when guests arrive and leave ( Preparing bills and taking payments) • Dealing with complaints or problems, answering questions about what the hotel offers and the surrounding area. • Assist/ inform other concerned departments about guests' special information so that they will pay special attention to guests. • Capability in Hotel computer system. (Opera. RA, WinDS…)• Upselling Spa treatment and retail product. • The End day report, Monthly report of revenue (Statistic, Guests & treatment, Reservation list…) to the Manager and accounting department.
SPA SUPERVISOR OF PLUMERIA SPA (NUMBER 2 AFTER SPA MANAGER) tại PREMIER VILLAGE PHU QUOC RESORT
5/2019 → 10/2020 (1 năm 5 tháng)
Phú Quốc - Kiêng Giang
Monitor Spa personnel to ensure all guests and internal customer receive (from Owner) prompt, courteous, warm, and professional service. • On behalf of the Spa Manager to handle guest complaints, last minutes booking as well as create service experiences that exceed guest expectations. • Propose and discuss with Manager to make effective monthly promotions. •Training up-selling skills for Spa Receptionist and Spa Therapist OTHER SKILLS INTERESTS AND ACTIVITIES • Control and monitor departmental costs under the direction of Spa Manager as well as promotes revenue to achieve the target.
RECEPTIONIST CUM GUEST EXPERIENCE SUPERVISOR tại INNSIDE BY MELIA SAIGON CENTRAL (69 keys) - MELIA' SAIGON CENTRAL (159 keys)
11/2020 → 10/2021 (10 tháng)
Hồ Chí Minh
• Checking in guests, allocating rooms and handing over keys, answering questions about hotel facilities and about local transport, places of interest and dealing with special requests, taxi bookings or wake-up call. • Have regular and close contact with hotel guests by interacting with guests to collect feedback and ideas • Respond to all guest feedback and comments, follow up where necessary and ensure that each priority is resolved e�ciently and effectively. • Up-Selling all the facets of hotel service • Enhancethehotel'scustomerserviceandGuest Experience by incorporating examples of best practices • Create orientation plans for new staffs and trainees to familiarize with the operation • An advisor who give feedbacks to colleagues to deal with guest • Perform other reasonable job duties as requested by Hotel Manager.