Assistant FOM tại Sea Senses Resort

2/2015 → 6/2017 (2 năm 4 tháng)

Phu Quoc city - Kien Giang province

Duties: Assists FOM in handling front office staff and keep the team working efficiently. Guest relation skills. Reception skills. Handle cash transactions. Promote Resort facilities whenever possible. Reservations skills.

Fusionista - Guest Relations tại Fusion Resort

6/2017 → 11/2018 (1 năm 5 tháng)

Phu Quoc city - Kien Giang Province

Duties: Pick-up guests from the Airport. Follows up guest’s schedule and taking care of guests’s needs. Create activities and tours for guests. Check-in process. Take responsibility for the company’s ranking on Tripadvisor/Booking.com/Expedia/Agoda/Google/Fusion website. Ensure guests’s satisfaction.

Guest Experience Maker tại Six Senses Con Dao Resort

11/2018 → 3/2020 (1 năm 3 tháng)

Con Dao island - Ba Ria Vung Tau Province

Duties: Check in-out for the guests. Contact the guest before they arrive. Take care of guest’s requires/religion/allergy/hobbies before they arrive to orient an appropriate vacation. Orient, introduces activities and guest’s room packages. Keeps in contact with the guests 24hrs Ensure guest’s satisfaction. Forward guest’s requirements to related departments. Keeps good connection with other departments Provide knowledge and information of the company & the local place.

Butler tại Amanoi Resort

6/2020 → 10/2023 (3 năm 3 tháng)

Vinh Hy Village - Ninh Thuan province

Duties: Collect guests' information 2 days in advance to ensure i got their flight or other vehicles information to arrange the transportation, food references, booking package benefits, spa schedule, etc.. to make a customization itinerary. Well knowledge about Food and Beverage, handle of all day dinning and private BBQ when the guests have private dinning in Residence area. Well knowledge about housekeeping skills, in-charge of double check arrival Residence and touch-up the Living room and bedrooms during the guest's stay. Well-known packing and unpacking service. Duty 24/7 hrs shift until end of guest’s vacation Performed the best quality and service as Amanoi standard. Performed courteous and professional service at all times. Fulfill the guests’ requests and liaise closely with butler supervisor and dept. head. Keep trying my best at "wow factor" service to give guests the best and unforgettable experience Make a Butler Report of individual guest for potential return. In-charge of check-out procedure includes billing payment and farewell. Assist the butler supervisor doing monthly inventory in all the villas. Maintain Residences' equipments, wall paint, floor, wood etc.. and report to Engineering department few days before guests' arrival to ensure everything in Residence always in good use and keep looking brand new. Repeatedly attended training courses of Aman Group such as Training Fire Alarm, General Data Protection Regulation (GDPR), Wine courses, Butler fundamentals, Guests experience fundamentals, Workplace bullying and harassment, etc..

Ms.Van - Front Office Manager

Six Senses Con Dao

Fom-condao@sixsenses.com - 0982492542

Bui Nguyen Diem Tran - Residence Manager

Amanoi Resort

Btran@aman.com - 0945030066