Singapore TMI College

University Of Northamton

Restaurant Manager tại Cherry Restaurant

Building a system of regulations and restaurant rules; job description – a professional guide for restaurant positions. Coordinate with related departments to develop a set of standards for assessing the quality of food - drinks, service process, hygiene ... in the restaurant. Organize the implementation of promulgated regulations, rules, processes and professional guidelines. Monitor the implementation of processes, organize process improvement to improve operational efficiency for the restaurant. Representing the restaurant to work, settle relationships with state agencies, local organizations related to restaurants. Implement and monitor the use of the brand identity system for the restaurant. Coordinate with related departments to develop Marketing - Communication plans for the restaurant and organize the implementation when the plan has been approved. Representing the restaurant to sign contracts with customers to use the service and coordinate with related departments to organize and monitor the implementation progress. Supervise the organization and implementation of promotions and incentives of the restaurant. Restaurant representatives handle problems that arise with customers when junior staff can't solve them.

General Manager tại Cherry Hotel and Apartment

Set hotel service quality standards. Organize and run the work of improving the quality of hotel services to better meet the needs of customers. Hotel representatives welcome special VIP and VVIP guests to stay at the hotel. Handling complaints, complaints of guests, problems arising in the hotel that junior staff cannot solve. Organize recruitment and training of personnel to take on management positions in the hotel. Establish a friendly working environment, ensuring benefits for all hotel employees. Presiding over the planning, monitoring activities of equipment procurement, hotel renovation. Manage weekly briefings, ad hoc meetings in the hotel. Directly reporting work, making periodic financial reports for hotel owners.

Butler tại Sheraton Saigon Hotel and Tower

Support guests and requests that guests make even the smallest. Prepare rooms before guests arrive, serve drinks, cold towels for guests, replace guests with restaurant reservations or bring food to the room according to guests' needs, book flight tickets, pack up luggage, ... for VIP guests .