Assistant Food and Beverage Manager ( Pre-Opening) tại EHG - La Siesta Premium Sai Gon Top 1 of 1727 hotels in HCMC

1/2023 → Hiện tại

HCMC

-Head manage 5 F&B outlets (All-day dining restaurant, Sky Bar, Pool, In-room Dining and Lobby Lounge) and day-to-day operations within budgeted guidelines and to the highest standards -Preserve excellent levels of internal and external customer service -Design exceptional menus, purchase goods and continuously make necessary improvements -Identify customers needs and respond proactively to all of their concerns -Lead F&B team by attracting, recruiting, training and appraising talented personnel -Establish targets, KPI’s, schedules, policies and procedures -Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork -Comply with all health and safety regulations -Report on management regarding sales results and productivity

Butler tại InterContinental Hotels Group

10/2014 → 7/2016 (1 năm 9 tháng)

TP.HCM

 Knowledge of events, location, and sightseeing in the city  Knowledge of hotel facilities and operations of all outlets  Consistently provide thoughtful, caring, and sincere service.  Assist with any plans or arrangements the guest intends to make during their stay  Ensure that all requests from Guests are made possible and are followed up on  Fully understand and have knowledge of all in-suite services, technology, amenities, functions & systems

F&B Supervisor (pre-opening team) tại L-concepts (Namo Tuscan Grill)

7/2016 → 7/2016 ()

TP.HCM

 Oversee all front and back of the house restaurant operations  Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally  Maintain quality control for all food served  Analyze staff evaluations and feedback to improve the customer’s experience  Seek ways to cut waste and decrease OPEX  Train new employees and provide ongoing training for all staff

Shift Manager tại L-concepts (Namo Italian)

3/2018 → 3/2018 ()

TP.HCM

Head In-charge of Operations report to Operations Manager  Schedule for training  Handle the human resource responsibilities of structuring, hiring, and firing staff, training, appraisal, and developments.  Maximize sales and revenue.  Oversee operations of 160-seat included 3 floors facility with daily food and wine and alcohol sales, offering luncheon, dinner service and encouraging staff to achieve the target.  Create detailed reports on weekly, monthly, and annual revenues and expenses

Assistant Restaurant Manager tại L-concepts (L’USINE )

9/2019 → 5/2019 (4 tháng)

TP.HCM

Head In-charge of Operations report to Area Manager  Recruiting and training new staff  Managing Budget  Assessing and improving profitability  Making improvements to the running of the business and developing the chain  Managing the general warehouse  Interacts with guests to obtain feedback on product quality and service levels.

Head Butler tại Nova FnB

12/2020 → 12/2020 ()

TP.HCM

Nova FnB (Private Butler for Mr.Chairman) – Nov 2020 to Nov 2021 Head In-charge of 6 private properties Executing schedule ( meeting, event, private dinner)  Managing 6 properties  Ensure hygiene and well-maintained equipment and facilities.  Ensuring equipment and facilities are ready for use  Managing the general warehouse  Recruiting and training new staff

Restaurant Manager (Pre-opening Manager). tại Nova FnB

10/2021 → 1/2023 (1 năm 3 tháng)

TP.HCM

Head In-charge of Operations reports to Operations Manager  Managing P&L statement  Assessing and improving profitability  Making improvements to the running of the business  Contribute to Marketing ideas and promotion  Managing and Ensuring BSC  Ensuring quality of Bar and Kitchen product  Training and Coaching for staff.

Star of Month

1/2016

employee of the month by Intercontinental Hotels Group