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Trần Thị Mộng Tuyền

Trần Thị Mộng Tuyền

Hồ sơ 5 sao bạc 1011 Lượt xem hồ sơ

Nữ, 13/10/1999, 25 tuổi

Can Tho, Vietnam

Cập nhật: 03/10/2024

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Thông tin liên hệ

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Liên hệ thành công 0 Chưa có
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Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
HCMC, Đà Nẵng, Kiên Giang
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Tiền sảnh
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch

Giới thiệu bản thân

My name is Tran Thi Mong Tuyen, and I am 24 years old. I have over two years of experience as a Butler at Premier Village Phu Quoc Resort, managed by Accor. I am known for being dynamic, meticulous, and thoughtful, with a strong ability to work effectively under pressure—qualities that are essential in the service industry. In addition to my practical experience, I hold a university degree in hotel management, which has equipped me with both the theoretical knowledge and hands-on skills necessary for this field. I maintain high personal appearance standards (standing at 1.65 meters tall and weighing 52 kilograms), which align with the professional image expected in the hospitality industry. I am confident that my background, skills, and passion make me an excellent candidate for the Customer Service Supervisor position. I am eager to contribute to the hotel’s success by helping the company deliver services that exceed guest expectations.

Trình độ học vấn chuyên môn

Đại học FPT Cần Thơ

Quản trị khách sạn - Đại học

2017 → 2021

During my time at FPT University in Can Tho, studying hotel management, I was able to gain access to a wealth of essential knowledge and practical skills for the service sector, including: First, with the subject Front Office Operations and Management. I learnt how a receptionist completes the check-in or check-out process and the fundamental processes involved. In addition, I understand what information from customers should and should not be used during their stay at the hotel. Furthermore, what should the front desk employees do in unexpected situations as well as when a customer has a problem that has to be fixed in order to solve it effectively and make the customer satisfied. Second, there's Housekeeping Operations and Management, which is a specialized subject. When the university designed a 5-star standard room on campus for students studying hotel management, I was created by the school to gain practical experience. We received training in bedsheets, room making, and room make-up service. In addition, the characteristics to distinguish the types of beds as well as each type of room in the hotel, any equipment provided by the lecturer will be in a standard room. Next, we'll look at Wine, Beer, and Spirits as a tool to improve our understanding in the service sector. Not only do I understand the origins, manufacture, and preservation of wine and beer after taking this course, but I also know how to distinguish between specialty glasses and the necessary and basic equipment in a counter bar. and some basic mixing skills such as stirring, shaking, and the wine serving procedure, as well as some basic recipes such as cocktails, mocktails, and so on. Moreover, I have the opportunity to actively create a specific event such as arranging the time of each activity included in a certain event, dividing the responsibilities as well as unleashing the creativity of activities to make the event more interesting. To make it more interesting, allocate the number of employees required to organize an activity through Event Planning subject. In addition to hotel management courses, I studied about Hotel Revenue Management, Food and Beverage Cost Control, Business Ethics, Cross Cultural Management and Negotiation, Management Skills, and Managing the Guest Experience.

Kĩ năng

Stress and time management
A passion for customer service
Problem-solving abilities
Good and effective communication
Teamwork

Kinh nghiệm làm việc

Butler tại Premier Village Phu Quoc Resort managed by Accor

2/2022 → 5/2024 (2 năm 2 tháng)

Phu Quoc

- The main member will be in charge of VVIP guests of Sun Group such as Chairman Le Viet Lam, Madame Nguyen Thi Huong Lan, Chairman Quan, CEO Bui Thi Thanh Huong. Some of VVIP like UAE ambassador in VietNam, Laos madame and the top VVIP of Accor as Diamond, Platinum Accor Plus member, Accor Audit, etc. - Managing group during their stay around 20 - 30 villas. - Checking-in and checking-out procedures for VVIP and VIP guests. - Room preparation: ensure rooms are ready for guests before their arrival and check-in. - Greeting guests as they arrive makes a great first impression and helps them feel more at home. - Implementing plans to improve customer satisfaction. - Assisting with guests queries/disputes. - Resolving complaints effectively. - Sharing ways with the team to enhance customer service. - Checking VIP guests preferences upon arrival. - Assigning cadena and roster for team member. - Assigning resort host for each team member with suitable guest title. - Create a daily report of all guest experiences. - Acting as a communication hub between guests and team members. - Informing guests about updates of services. - Providing reports to senior manager on the activities

Guest Relation tại Vinpearl Resort and Golf Phu Quoc

11/2021 → 2/2022 (3 tháng)

Phu Quoc

- Greeting guests and serve welcome drink. - Collecting identification to assist the front desk with check-in processes. - Greeting and check-in VIP guests. - Making VIP guests list report. - Making a courtesy call with the guest's departure list. - Resolving guests complaints. - Providing all hotel information. - Take care and answer guests' questions at all times.

Part-time job tại Muong Thanh Can Tho hotel

9/2019 → 9/2019 ()

Can Tho

Banquet Casual Staff (200 guests) - Setting up and arranging tables and chairs as well as food to serve customers at conferences and parties (weddings, birthdays, ...) - Welcoming and guiding guests, introduce and list dishes and drinks on the menu - Answer guests' questions about the party or conference.

Interns tại Sol by Melia Phu Quoc Resort

9/2020 → 1/2021 (4 tháng)

Kien Giang

1. Waitress at Sol by Melia Phu Quoc resort's The Chicken restaurant (100-600 guests) Main responsibilities: - Breakfast buffet: prepare and set up tables and chairs, as well as food for a free breakfast buffet for guests. Welcoming and guiding guests, clearing the plates while guests are eating to save table space and create comfort when guests eat buffet - Menu à la carte: greet and direct guests to the appropriate table for the number of people. Provide a menu and exchange delicious food with hotel guests 2. Housekeeping at the Sol by Melia Phu Quoc resort (20-100 guests) Main responsibilities: - Carry out all of the responsibilities of a professional housekeeping staff, such as providing extra amenities for guests, bed sheets, cleaning rooms, and make up room services.

Mong muốn về công việc

I wish I could apply for your company because it is a place I have cherished since I was in university with a major in hotel management. I can learn about a workplace culture and company values. Furthermore, Especially, this department's adaptability in issue solutions is particularly noteworthy. Therefore , now is the time for me to gain more practical experience in this position. Unlike the business or education industries, the service industry desperately needs employees who not only have specialized knowledge but also love what they do, so they can work at full capacity and provide the best service to their customers like “Biến đam mê thành dịch vụ hoàn hảo!” remarked Mr. Bui Xuan Phong, a University Lecturer and Hotel & Resorts Business Executive (author of a book on Quan Tri Khach San).

Giải thưởng

An Honorable student of 5 semesters

8/2019

Students who achieve excellent academic results should be rewarded each semester (GPA greater than or equal to 8.0)

Trainees achieved excellent results during their internship at Sol by Melia Phu Quoc Resort

12/2020

For four months, I was able to practice with two main departments, F&B and Housekeeping, at the Sol by Melia Phu Quoc resort. From then on, the business will be based on the evaluation results from the managers of the F&B and Housekeeping departments at the end of the internship. The average score is calculated and the final result is obtained.

Thông tin tham khảo

Võ Minh Sang - Head of Business Administration

FPT university Can Tho

sangvm@fpt.edu.vn - 0989000789

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