Front Office Supervisor tại Best Western Premier Sonasea Phu Quoc

5/2019 → 5/2020 (1 năm )

Phú Quốc, Kiên Giang

- To check list of all arrival and departures. - To assign rooms for all arriving guests. Special attention is given to repeat guests with special room and amenity requests. - To ensure that accurate records are maintained and all other departments are informed of arrivals, check-outs and special arrangements such as VIP privileges. - To be clipped constantly with housekeeping department to ensure room availability and status are kept up to date and accurate at the all times. - Prepare performance reports related to Front Office. Sending daily report to General Manger and Owner - To assist the Front Office Manager by attending to minor complaints in prompt and courteous manner, ensuring that any insoluble problems are referred for attention. - To fulfill the jobs such as answering telephones, emails, and distribution of posts. - To conduct problem solving among FO staff and report the result to Front Office Manager. - To conduct daily briefing meeting with Front Office staff ensuring that all staffs are aware of special events, VIPs, etc. - To check staff roster, ensuring that sufficient staff are available to meet operational needs. - To attend to guest complaints and queries in prompt efficient and courteous manner and follow up, ensuring that difficult problems are referred to Front Office Manager - To aware of currents hotel events, hotel facilities and services available to hotel guest and attend to guest request for information. - To carry out administrative requirements as directed. - To maintain guest account in a systematic manner to facilitate balancing a shift end. - To prepare and balance cash report and remittance envelope at the end of the shift. - To maintain the Logbook by recording any information and guest comments.

Front Office Supervisor tại Paragon Saigon Hotel

7/2016 → 5/2019 (2 năm 10 tháng)

Tp Hồ Chí Minh

- To checklist of all arrival and departures. - To assign rooms for all arriving guests. Special attention is given to repeat guests with special room and amenity requests. - To ensure that accurate records are maintained and all other departments are informed of arrivals, check-outs and special arrangements such as VIP privileges. - To be clipped constantly with housekeeping department to ensure room availability and status are kept up to date and accurate at the all times. - Prepare performance reports related to Front Office. Sending daily report to General Manger and Owner - To assist the Front Office Manager by attending to minor complaints in prompt and courteous manner, ensuring that any insoluble problems are referred for attention. - To fulfill the jobs such as answering telephones, emails, and distribution of posts. - To conduct problem solving among FO staff and report the result to Front Office Manager. - To conduct daily briefing meeting with Front Office staff ensuring that all staffs are aware of special events, VIPs, etc. - To check staff roster, ensuring that sufficient staff are available to meet operational needs. - To attend to guest complaints and queries in prompt efficient and courteous manner and follow up, ensuring that difficult problems are referred to Front Office Manager - To aware of currents hotel events, hotel facilities and services available to hotel guest and attend to guest request for information. - To carry out administrative requirements as directed. - To maintain guest account in a systematic manner to facilitate balancing a shift end. - To prepare and balance cash report and remittance envelope at the end of the shift. - To maintain the Logbook by recording any information and guest comments.

Front Office Officer tại IBIS Saigon Saigon South

1/2013 → 7/2014 (1 năm 5 tháng)

T p Hồ Chí Minh

- Greeting guests upon arrival and making them feel welcomed. - Greet guests and patrons as they arrive - Ask if guests have a prior booking - Manage the registration process - Ask for identification and ensure that the provided credentials are accurate - Handle guest check-ins and check-outs appropriately - Operate hotel switchboard, take calls and provide information and transfer calls - Manage accurate accounting of all rooms - Provide guests with room keys and call for bellboys - Take reservations over the telephone, through emails and in person - Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions - Refer guests to appropriate departments to resolve complaints or provide suggestions - Compute bills and take payments - Provide guests with directions around the hotel - Contact housekeeping and maintenance departments when a problem is reported - Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them - Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Mr Trương Minh Tiến - Front Office Manager

Paragon Saigon Hotel

minh.tien4540@gmail.com - 0976 314 342

Ms Lê Thị Như Quỳnh - Revenue Manager

BEST WESTERN PREMIER SONASEA PHU QUOC

quynhlee388@gmail.com - 093 7755 889