Night Clerk tại Subic International Hotel

4/2001 → 10/2005 (4 năm 5 tháng)

Subic, Philippines

 Registers and assign rooms to incoming guests according to instruction in their reservations. In the absence of reservations, offers guest suitable accommodation.  Checks-out departing guests according to established procedures.  Informs all concerned section/departments of guest arrivals, room and rate changes, checkouts and other special arrangements.  Maintain records of guests’ arrival and departure.  Reconciles Housekeeper’s Room Status Report with room rack and reports any discrepancy to the Chief Room Clerk and/or Front Office Manager.  Maintain proper functioning of room rack and room status system.  Accomplish the following: room and rate change, room allocation form and key card.  When on Midnight-prepares Rooms Revenue Report, Rooms Summary Report, expected checkout for the following day, no show and cancellation report, and out-of-order list.  Handle all reservation inquiries after close of reservation office.  Ensure that houseguests promptly receive their message/fax and incoming mail to established procedures.  Attends to guests’ complaints, inquiries, and requests and refers the problem to Front Office Manager / Assistant Front Office Manager / Night Manager on duty when necessary.

Front Office Supervisor tại Vista Marina Hotel & Resort

9/2005 → 8/2009 (3 năm 11 tháng)

Subic, Philippines

 Administrative and Operations – Oriented Duties a. Directs, supervises and control the operating and administration of the following: Room Reservation, Reception, Bell Service, Tour Coordinator, Telephone Exchange, Transportation, Business Center and Guest Relations. b. Keeps the Resident Manager / Operation Manager informed of day-to-day operations and reports significant incidents that occur in the hotel premises. c. Initiates, develops and implements system and procedures that will suit working conditions and needs of Front Office Personnel. d. Reviews and analyzes room statistics against forecast figures. e. Reviews all incoming correspondence and outgoing reports. f. Approves purchase request, work order and supply requisition. g. Evaluates and reviews performance of FO staff on a regular basis.  Sales Oriented Duties a. Cultivates and develops rapport with guest and patrons. b. Entertains clients in accordance to set policies. c. Show hotel facilities to important clients whenever necessary. d. Establish good public relations with hotel guests and patrons.

Night Manager cum Assistant Front Office Manager tại Fortuna Hotel Hanoi

12/2009 → 8/2021 (11 năm 8 tháng)

Hanoi, vietnam

 Night manager Operations – Oriented Duties a. Represents the management in attending to the guest’s or Public’s complaints, or any occurrence of an unusual nature. It is imperative that all complaints are handled appropriately. Initiates judgment and corrective actions immediately. b. Represents the management in attending to the guest’s or Public’s complaints or any occurrence of an unusual nature. It is imperative that all complaints are handled appropriately. Initiates judgment and corrective actions immediately. c. Reports all complaints, compliments and suggestion immediately to FOM/RDM or GM d. Inspect regularly at night for hotel main entrance, lobby, guest elevators, guest corridor and other hotel outlets. a. Makes daily property rounds (walkabout) through all operating departments. This is to increase vigilant to guest and employees, particularly in the night. e. Ensure that all previous day’s reports, log book entries are followed up f. Checking all generated revenue reports and assuring all tallies.  Asst. Front Office Manager Operations – Oriented Duties a. To ensure that all employees deliver the company brand promise and provide exceptional guest service at all times b. To ensure that hotel policy and regulations are implemented by all employees c. To meet and greet regular and VIP guests as appropriate, and to ensure the proper handling of all of their reservations, room assignments and check in experience. d. To regularly inspect rooms and other rooms area to ensure that the standard are being maintained e. To ensure that each section head plants and implements effective training’s program for their employees in coordination with the Training Manager and the department trainers f. To entertain frequent and potential customers, in liason with the Marketing Department g. To meet and greet regular and VIP guests as appropriate, and to ensure the proper handling of all of their reservations, room assignments and check in experience.

Ms. Casey Huong - Front Office Manager

Khách sạn JW Marriott Phú Quốc Emerald Bay

Caseyhuong@gmail.com - 0839998888

Mr. Lloyd Thanh - Health Club Manager

Fortuna Hotel Hanoi

Spa@fortuna.vn - 0438313333