Reservations and Yield Supervisor tại Heritage Queenstown Hotel

10/2019 → 8/2020 (10 tháng)

Queenstown, New Zealand

- Assist Reservations Manager with budgeting and forecasting hotel's occupancy and room revenue to meet Head Oce's sales target. - Provide daily, weekly and monthly reports - In charge of lm crew bookings - Determine work procedures, prepare work schedules, assign duties and expedite work ow for reservation agents - Manage all aspects of reservation department in the absence of Reservation Manager

Reservations Agent tại Heritage Queenstown Hotel

1/2019 → 10/2019 (8 tháng)

Queenstown, New Zealand

- Track all reservations picked up from all booking channels and verify all reservations taken on the reservation forms are updated on the PMS accordingly - Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations - Responsible for maintaining rate parity across all booking channels - Train newly recruited reservations and front desk staffs

Senior Receptionist - Part-time Duty Manager tại Heritage Queenstown Hotel

4/2018 → 1/2019 (9 tháng)

Queenstown, New Zealans

- Co-ordinate with the Managers to maintain Front Oce functions properly - Train newly recruited front oce staffs - Handles guest complaints and other related problems - To responsible for front oce operation during the absence of Front Oce Manager or Manager on Duty - Oversee daily operations, ensuring employee productivity and monitoring eciency of all processes

Receptionist tại Heritage Queenstown Hotel

3/2017 → 4/2018 (1 năm 1 tháng)

Queenstown, New Zealand

- Welcome guests in a warm and friendly manner, and answer any questions guests have - Maintains security by following procedures, monitoring logbook, and issuing visitor badges - Assisting with a variety of administrative tasks - Take inventory of supplies and restock as needed

Room Attendant & Part-time HSK Supervisor tại Amora Hotel

7/2015 → 2/2016 (7 tháng)

Wellington, New Zealand

- Supervising, delegating and monitoring everyday housekeeping tasks across the entire hotel - Ensuring all housekeeping activities are performed in compliance with hotel policy - Maintaining the quality of housekeeping activities with routine checks - Perform all necessary cleaning activities - Adhere to procedures and ensure all rooms inspected according to department standards - Report any damages, shortcomings, and disturbances to supervisors

Food & Beverage Attendant tại The Spencer on Byron Hotel

7/2014 → 1/2015 (6 tháng)

Auckland, New Zealand

- To ensure that the service is at all times performed in a professional manner and to the style as specied by the Supervisor or Manager - To perform all tasks such as mise en place, cleaning, setting and other general service requirements - To be fully conversant with every menu item and to provide explanations if requested

H.O.P.E values award at Heritage Queenstown Hotel

12/2019

HOPE stands for Honesty - Ownership - Passion - Empathy. This award is awarded to an employee who shows all the mentioned qualities

Chris McCann - Front Office Manager

Heritage Queenstown Hotel

chrism@heritagehotels.co.nz - +64 3 450 1516

Agata Kurdziel - Reservations and Yield Manager

Heritage Queenstown Hotel

agatak@heritagehotels.co.nz - +64 3 450 1514