Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Tran Thi Nguyet
69 Lượt xem hồ sơ
Nữ, 14/07/1986, 38 tuổi
No 5 Alley 196/1 Nguyen Son Street, Long Bien District, Hanoi, Vietnam
Cập nhật: 23/07/2021
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
12 - 20 triệu
Toàn Quốc
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hanoi Open University
Bussiness Management - Đại học
2004 → 2008
Kĩ năng
| Tin học văn phòng | |
| Quản lí thời gian | |
| Quản lý | |
| Training and Development | |
| Tổ chức công việc |
Kinh nghiệm làm việc
DUTY MANAGER tại INTERCONTINENTAL HANOI LANDMARK 72
10/2017 → 11/2018 (1 năm 1 tháng)
Hà Nội
- Assist and report directly to FOM on all pertinent matters affecting guest service and hotel operation. - Be conversant with hotel Risk Management policies & procedures to include guest/employee safety, protection of hotel’s property & all relevant legislated requirement. - Ensures VIPs and priority club guests receive special attention. Assist Guest Relations in greeting, grooming and sending-off VIP guests. - Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. - Checks billing instructions and monitors guest credit & Provides input for Front Office meetings.
ASSISTANT FRONT OFFICE MANAGER tại PULLMAN HANOI HOTEL
10/2019 → 6/2020 (8 tháng)
Hà Nội
- Reporting directly to Front Office Manager and is responsible for assist the Senior Manager in the overall day to day operations of the Pullman Hanoi. Ensure the proper work of operations in the FO sections: Front Desk, Group Coordinator, Operator & Business Center, Guest Relations, Concierge. - Responsible to ensure that all Financial and Audit Procedures are respected. Check & sign all nighttime reports as established in the audit procedures and report any irregularity to Front Office Manager. - Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guest’s expectation/VOG target. - Ensure the full motivation of the team & create a nice atmosphere of work. Encourage a good interactivity with all FO staffs, give appropriate answers and solutions to staff’s questions and problems in line with Policies and Procedures. - Loyalty Program Champion – ALL Loyalty Champion and Departmental Trainer. +> Responsible to plan loyalty training for all hotel staffs and ensure staffs are well trained on loyalty platform & being aware of ALL Loyalty Programs, its campaigns/offers and partnership. +> Ensure the respect of procedures related to ALL programs and staffs have the right service attitude towards the members. +> Organize monthly and quarterly review with General Manager and Departmental Heads to share results, initiatives, challenges, issues.
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