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Từ 3 đến 5 năm
Nhân viên
Tiếng Anh (Khá), Tây Ban Nha (Trung bình)
5 sao
Hành chính, nhân sự
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Teamwork | |
Tin học văn phòng | |
Giao tiếp |
Kinh nghiệm làm việc
Personal Assistant of Director tại Tomoni Company Ltd. (Insurance brokerage company for Japanese in Vietnam).
4/2019 → 7/2019 (2 tháng)
HCMC
Searching through for hospitals & clinics partnership. Delivering exactly all contracts value and info from Vietnamese to English. Responsible for reports and meeting schedules. Responsible for administrative documents. Contacting the insurance agent to support insurance refund for guests. Assure maintaining efficient relationships with hospitals, clinics, and insurance agents. Following up strictly all policies, regulations, and procedures of the company. Performing professional gesture manners on and off duty. Performing assigned tasks in detail-oriented, elegant, and full of responsibility.
Guest Relations Officer to FO team tại Liberty Central Saigon Riverside Hotel (Managed by Odyssea Hospitality - 4 stars).
7/2019 → 3/2020 (7 tháng)
HCMC
Oversee daily operations of the department and the hotel in general. Performing positive manners on and off duty. Adhere to grooming representing of the Liberty Central. Responsibility for assigned tasks. Ensuring working area, equipment, and material in hygiene and cleanliness status. Following strictly all safety & hygiene regulations and procedures of the hotel. Attending all assigned training programs. Ensuring a high level of communication with all related departments for smooth operations. Reporting for the Management of any deviation from established practices and standards. Performing other duties as may be assigned. Welcome and register the guest according to the procedures. Paying attention to rooms assignment and accommodate special room requests. Presence in the lobby and Executive Lounge during busy periods like check-in, check-out, and events. Air tickets reconfirmation and changing, supporting, and explaining information. Presence throughout the hotel to enhance the guests' experience. Responsibility for accommodation guest’s service. Handling all guests' requests and complaints. Following Online Guests’ Feedback (Tripadvisor, Agoda, Booking.com, etc). Assuring all special, V.I.P, repeated guests are in special treats according to hotel policy and regulations. Assuring all guests are welcome, comfortable, and satisfied. Assuring special requests, reserved services are noticed and handled.