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Nguyễn Thị Thuỳ Vân

Nguyễn Thị Thuỳ Vân

Hồ sơ 5 sao bạc 505 Lượt xem hồ sơ

Nữ, 28/08/1994, 30 tuổi

Quận 1, Tp.HCM

Cập nhật: 12/04/2024

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Giám sát
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
4 sao

Giới thiệu bản thân

ABOUT MYSELF My name is Thùy Vân. I’m 30 years old and I’m single. I’ve got 5 years experience working in Hospitality and Customer Services. I’m an active person who enjoy working in the fields related to customer services. On the other hand, I’m a dedicated worker and a people person. I’m a careful and hard-working person. I’m eager to learn new things and willing to work in team. I easily adapt to new working environment and take initiative in work. With my diverse background, I hope to find a job with great chances of promotion in the fields related to customer services and hospitality.

Trình độ học vấn chuyên môn

Nguyễn Tất Thành University

English in Business - Đại học

2012 → 2017

Kĩ năng

Management skill
Problem-solving skill
Communication skill

Kinh nghiệm làm việc

Guest Services Manager tại The Deck Saigon

4/2022 → 10/2022 (5 tháng)

38 Nguyễn Ư Dĩ, Thảo Điền, D.2

Main responsibilities: • Customer service during operation, greeting & seating guests, looking after guests while they’re dining • Responding to guest enquiries by approaching our marketing channels including, but not limited to, Facebook, Instagram, Email, hotline or asking one of our Guest Service Team directly. • Develop suitable packages for customers. Reservations for special events for big groups (more than 10 people), company events, personal occasions and celebrations such as birthdays, anniversaries, proposals, weddings, etc. by approaching our marketing channels including, but not limited to, Facebook, Instagram, Email, hotline. • Get to know 5* Hotel Head of Concierges well in order to develop business between the Hotels and The Deck. • Together with the COO build a relation with the travel agents and develop business between Travel Agencies and The Deck. • Handling guest complaints: Check guest feedback during their meal, intervene in any guest/staff situation as needed to ensure guest satisfaction is achieved, and staff well-being is preserved.Ensure a guests’ problem is solved before they leave the restaurant and report to COO any feedback/issues/complaints on the day. MANAGEMENT AND LEADERSHIP • Provide services that are above and beyond for customer satisfaction and retention. • Maintain high visibility in public areas at all times. • Always serve as a role model to your team and demonstrate appropriate behaviour. • Encourage and build mutual trust, respect, and cooperation among team members. • Celebrate successes and publicly recognise the contribution of individual team members. • Train and guide new team members to meet the standards of The Deck, to follow daily tasks and meet The Deck expectations. Support new members to get along with the team, job and working environment. Understand staff positions well enough to perform duties in staff absence. • Keep all team members up to date with any new information on services – and conduct regular training to ensure team members uphold all standards at all times. • Ensure staff are all aware of daily programs including but not limited to events,special requests., etc. • Arrange weekly roster and staff to run the operation smoothly. • Other tasks assigned by COO

RESERVATION AGENT tại VICTORIA SAPA RESORT & SPA

9/2017 → 5/2018 (7 tháng)

Xuan Vien, Sapa, Lao Cai

Main responsibilities: • Fulfilling reservation requests by determining the rooms available to meet customer desires. • Receiving booking request from direct guest or travel agent andexplaining policies and hotel features. • Verifying customer information and payment options, assign rooms andrespond to customers (direct or OTA and TA) with confirmation emails orletters and phone call. • Dealing with customer service issues

GROUP RESERVATION AGENT -SALES SUPPORT tại THIEN MINH HOSPITALITY MANAGEMENT

6/2018 → 12/2018 (5 tháng)

157 Pasteur, D.3

Main responsibilities: • Fulfilling reservation requests for all Resorts & Hotels belong to TMGH by determining the rooms available to meet customer desires. • Receiving booking request from direct guest or travel agent and explaining policies and hotel features. • Verifying customer information and payment options, assign rooms and respond to customers (direct or OTA and TA) with confirmation emails or letters and phone call. • Dealing with customer service issues. • Issuing & managing TA-TO contract. • Supporting sales team by sending to TA quotation, tariff, factsheet... of Victoria Hotels & Resorts, Emm Hotels & Resorts, Victoria Mekong Cruises, Speedboat, Express Train...

Leisure Sales Manager tại VIET PRINCESS CRUISE CORPORATION

10/2019 → 10/2020 (1 năm )

151-155 Ben Van Don, W.6, D.4

Main responsibilities: • Researching and fully developing market segment targets; development and execution of sales campaigns, and industry interaction. • Maintains positive and cooperative relationships with all local and international companies/corporations, working closely with decision makers, sales managers and other members of the city’s companies oncoordinated sales efforts. • Collaborate on strategic planning with other departments to establish departmental goals, develop sales materials, brans trade show presence and promotions to increase sales. • Represents Viet Princess Cruises locally and out-of-town with a primary sales focus of potential events, company’s bookings, etc... and all related sectors. • Researching, identify, work with and solicit group decision makers. Contacts prospective user groups and individuals to initiate sales efforts. • Maintains awareness and communicates activities of competing cities and trends in the Corporate segment to Viet Princess Cruises leadership. • Ensures that sales efforts are progressing and meeting goals, targets, etc. • Attends and participates in trade shows, industry meetings, sales efforts, bid presentations, and sales calls to promote Viet Princess Cruises as an event, meeting destination. • Develops and conducts personal marketing and promotional visits to potential clients and makes presentations in bidding on group. • Perform related duties and responsibilities as required be Director of Sales

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