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Từ 3 đến 5 năm
Giám sát
8 - 12 triệu
HCMC
Tiếng Anh (Khá)
4 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Danang College of Commerce
Hotel and Tourism Administration - Cao đẳng
2011 → 2014
Kĩ năng
Tin học văn phòng | |
Teamwork | |
Giao tiếp | |
Kỹ năng bán hàng, phục vụ khách hàng | |
Kỹ năng nghiệp vụ. |
Kinh nghiệm làm việc
Front Office Supervisor. tại Muong Thanh Luxury Hotel Da Nang
3/2017 → 3/2020 (3 năm )
Đà Nẵng
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests . • Supervise daily shift process ensuring all team members adhere to standard operating procedures. • Chase all the mail from other department such as: sales, accounting, and make report all the issues in the microsoft outlook. • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. • Allocate rooms to expected arrivals after checking the guests preferences and special requests. • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. • Takes responsibility in the absence of the Duty Manager / Front office manager. • Performs other duties as assigned, requested or deemed necessary by management. • Receives information from the previous shift manger and passes on pertinent details to the oncoming manage. • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. • Take responsibility to welcome VIP guests in the shift and monitor all V.I.P 's special guests and requests. • Check all receipts, bills, invoice before sending to Accounting Dept at the end the shift.
Sales Assistant tại Green Ocean Lighting Technology Joint Stock Company
8/2020 → 6/2021 (10 tháng)
HCMC
• Searching for construction projects, find out about Project contractors and Investors. • Contact with old customer regularly to get to know their new project. • Support the sales department in making the quotation, meeting and exchanging with customers about the company's products. • Work with sale, team leader and customer to prepare and complete profile regarding to project. • Report revenue monthly and compare with target quarterly, report work progress monthly to Sale Manager.