GSA - Acting Night Supervisor tại JW Marriott Hanoi

3/2014 → 4/2016 (2 năm 1 tháng)

Hà Nội

- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. - Able to act as Manager on Duty and Night supervisor in assigned shifts. - Received many high notes from FOM and GM as well as compliments from guests.

Room controller tại Hyatt Regency Darling Harbour Sydney

6/2016 → 3/2018 (1 năm 8 tháng)

Sydney

- Maintain and process period transaction data and reports, and daily revenue reporting. Audit guest room rate reports for pricing and sales tax errors. - Upselling, enrolling member and encourage guest recommendation on social networks (Trip Advisor) achieve the monthly target of guest satisfaction survey. - Being an expert with Opera and familiar with FCS, HOTSOS. Micros, Guest Ware, and Marsha System. - Control and balance inhouse inventory.

Duty Manager tại Novotel Sydney Central

3/2018 → 1/2019 (10 tháng)

Sydney

- Ensure house security to include fire prevention and protection, health, safety and staff checks, detection of breaches of security and the laws by which the company is governed. - Ensure daily front desk tasks as well as hotel’s operation run smoothly. - Ensure all relevant reports as required by Management are completed accurately.

Duty Manager tại Novotel Sydney Central

3/2018 → 1/2019 (10 tháng)

Sydney

- Ensure house security to include fire prevention and protection, health, safety and staff checks, detection of breaches of security and the laws by which the company is governed. - Ensure daily front desk tasks as well as hotel’s operation run smoothly. - Ensure all relevant reports as required by Management are completed accurately.

Duty Manager tại The Grace Hotel Sydney

1/2019 → 2/2020 (1 năm 1 tháng)

Sydney

- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel - Act in accordance with all security and emergency procedures and manage the instigation of these, as required - Update and improve Front Office’s upselling performance to meet MTD and YTD target. - Conduct training, rostering, annual and mid-year Appraisals with Team Members. - In charge of overnight team’s operation, Opera champion.

Director of Rooms tại Golf Valley Dalat Hotel

5/2020 → 8/2020 (3 tháng)

Đà Lạt, Việt Nam

- Ensure smooth operations of Front Office and House Keeping department. - Prepare the departmental budget and put measures in place to achieve or exceed the budgeted profit. - Work in partnership with all related departments to ensure guest’s needs are determined and met regarding room requirements. - Manage hotel reviews in all social media, OTA, TA channels to make proper change in improving hotel services.

Front Office Manager tại Nam Cuong Hotel Group

1/2021 → Hiện tại

Hà Nội

- In charge of planning, supervising and managing all Front Office daily operation to ensure smooth business and improve customer satisfaction via providing best hotel’s services. - Consult Board of Director to maximize hotel’s revenue and operation efficiency. - Work in partnership with all related departments to ensure guest’s needs are determined and met regarding room requirements. - Assist EAM and CEO in pre-opening projects relating to Nam Cuong Hotel Group (Hai Phong, Do Son).

Nguyễn Bá Thiện - GM

Madelise Hai Phong Hotel and Apartments

Nguyenthien2103@gmail.com - +84 983.332.123

Hà Hữu Khoa - EAM

Nam Cuong Hai Phong Hotel

eam@namcuonghaiphonghotel.com.vn - +84 973.345.638