Receptionist tại Beautiful Saigon Hotel Group

3/2015 → 2/2020 (4 năm 11 tháng)

HCMC

A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. The job description of the hotel receptionist is to ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the minds of visitors. Main job of the receptionist: • Deal with bookings by phone, email, letter, fax or face-to-face • Complete the procedures when guests arrive and leave • Allocate rooms and give the keys to guests • Tell guests about hotel facilities and services • Take and pass on messages to guests • Deal with special requests from guests, like booking theatre tickets • Prepare bills and take payments • Deal with complaints or problems