Property Executive Management tại RedDoorz Vietnam

11/2019 → 1/2020 (2 tháng)

Ho Chi Minh

- Training and Controlling Quality of Service of the assigned properties. - Improving all the Operation aspects of the assigned properties. - Going live new property. - Supporting during opening period. - Maintaining a sufficient cooperation between Reddoorz Sales Team, Operation Team and Properties.

Front Office Supervisor tại KHÁCH SẠN PULLMAN SAIGON

7/2019 → 11/2019 (4 tháng)

Ho Chi Minh

- Supervising all front office operations during assigned shift. - Handling guest's requests and complaints. - Training Opera PMS and necessary skills set. - Maintaining and improving outstanding customer service level of all Front Office team members.

Duty Manager tại Hotel Equatorial HCMC

8/2018 → Hiện tại

Ho Chi Minh

- Ensuring guests’ experience remain at the highest level of satisfaction - Transforming between Property Managing Systems (OPERA PMS & INFOR HMS) - Building department daily task list and SOPs. - Coaching Duty Manager and Supervisor team in order to continuously improve the service standard. - Deciding about measures to be taken in case of incidents at the hotel and coordinates with other department on follow ups.. - Managing department roster and review employee attendance sheets using Cadena. - Night auditing

Grand Prix Award - Falcuty Hotel Simulation Week

3/2018

Leader of Grand Prize awarded team of Hotel Simulation Week at Van Lang University

Huỳnh Quang Thứ - Assistant Front Office Manager

Hotel Equatorial HCMC

dutymanager@hcm.equatorial.com - 0938182400