Guest Service Manager tại Regent Phú Quốc

12/2021 → 3/2024 (2 năm 2 tháng)

Phu Quoc

- Prep-opening period responsibilities assist FOM direct, control and co- ordinate all Front Office operations -Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room. -Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction. -Implementing procedures to improve services offered with the aim of attracting more customers. - Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently. - Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise. - Understanding what guest expectations are and anticipating problems in order to prevent complaints. - Acting as a link between guests and hotel management. - Attending meetings with management to discuss problems and strategies for improvement. - Handling cash or payments made by credit card. - Understanding safety and emergency procedures. - Prepare Daily Operation Reports/ Night Auditors

Assistant Front Office Manager tại The Secret Con Dao

4/2020 → / (4 năm 9 tháng)

08 Tôn Đức Thắng Côn Đảo BRVT

- Prep-opening period responsibilities assist FOM direct, control and co- ordinate all Front Office operations - Interview, select and recruit Front Office employees - Ensure training all staffs in highest standards service - Constantly monitor team members’ appearance, attitude and degree of professionalism - Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication - Assist HOD in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling. - Direct and co-ordinates all subordinate Front Office staff to ensure that operational matters are handled on time and guest expectations are met. - Act as a liaison between the Front Office Manager and Front Office Supervisory associates, appraising them of the situation and updating on issues of importance.

Best Employee Of The Year 2017

12/2017

Best Employee Of The Year 2017 Regard in Eastin Grand Saigon Hotel