Food & Beverage Senior tại One & Only Royal Mirage Hotel Dubai

11/2011 → 7/2013 (1 năm 7 tháng)

Dubai - UAE

Maintained responsibility as Senior Waiter for small Meetings [with 5pax] to larger Conferences [150+pax]. Banqueting Department events included Gala Dinners, New Year’s Eve Parties, Business Lunches, Christmas Lunches, Breakfast Meetings, Fashion Shows, Cocktail Receptions, Wedding Celebrations and Blessing Ceremonies. ⬧ Retains knowledge of event preparation and Boardroom, Classroom, U Shape and Cabaret type setup. ⬧ Setup buffet with various types of menus – including International, Arabic and Indian. ⬧ Performed monthly inventory checks. ⬧ Maintained a clean work area and retained knowledge of polishing, food hygiene and food safety.

Food & Beverages Shift Leader tại Eastern Mangrove Hotel & Spa By Anantara

7/2013 → 7/2015 (2 năm )

Abu Dhabi - UAE

Maintains responsibility for daily opening of restaurant and for designated area of service. ⬧ Handles payments and closes daily sales. ⬧ Assists in training new wait-staff. ⬧ Promoted and maintains positive working relationships with staff at all time ⬧ Demonstrates a complete understanding of all Hotel policies, procedures and standards, following all departmental policies, procedures and set service standards accordingly. ⬧ Consistently offers professional, friendly and warm hospitality to all guests. ⬧ Retains awareness changes to menus, Hotel and departmental policies and procedures, service standards as well as business trends and requirements. ⬧ Maintains a full and complete knowledge of the menu and menu items, ingredients and preparation methods. Able to answer any and all guest queries about food items, beverages and wines in an informative and helpful way. ⬧ Communicates all service requirements to respective team members in an efficient and effective way. ⬧ Attends pre-shift, weekly and monthly meetings, remaining well-informed about all events and promotions. ⬧ Actively participates in and follows all health and safety policies and procedures set out. ⬧ Routinely supports other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Guest Service Agent tại Intercontinental Hanoi West Lake Hotel

8/2015 → 11/2016 (1 năm 3 tháng)

Westlake Hanoi

Answers incoming calls. Directs call to guest rooms, staff, or departments through the switchboard or PBX system. Places outgoing calls. Receives guest messages and deliver the same to the guest. Logs all wake-up call requests and performs wake-up call services. wake-up call services. Provides information about hotel services to guests. Understand the telephone operator board or PBX switchboard operations. Provides paging services for hotel guests and employees. Knows what action to take when an emergency call is required. Assists in reporting telephone equipment or service complaints and problems. Following telephone etiquette. Trains or assists with training new telephone operators in performance of job duties. To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well. Must be polite and courteous while answering the phone. Open and close telephone functionality on the hotel front office software. Keep records of calls placed and received by all departments and recording the call charges. Update directory information on the front office software. Provides a paging service for hotel guests and employees. Process guest wake-up calls.

Front Desk Agent tại Novotel Abu Dhabi Al Bustan

11/2016 → 12/2018 (2 năm )

Abu Dhabi - United Arab Emirates

Duties of a Receptionist may include: Greeting and welcoming guests and providing them with a positive first impression of the organization Directing guests and answering their questions Notifying other workers of visitor arrival Maintaining security and telecommunications systems Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges Complying with procedures, rules, and regulations on keeping a safe and clean reception area Documenting and communicating various actions, irregularities, and continuing needs Contributing to the team by accomplishing tasks as needed Answering the telephone; taking and relaying messages; providing information to callers Providing administrative and clerical support Preparing letters and documents Receiving and sorting mail and packages Scheduling appointments and maintaining appointment calendar Coordinating meetings and organizing catering and room bookings Scheduling travel Operating Point of Sale systems Validating parking tickets Ordering office supplies Managing digital and hard-copy filing systems

Front Desk Clerk tại Lotte Hotel Ha Noi

1/2019 → / (5 năm 10 tháng)

54 Liễu Giai , Ba Đình , Hà Nội

Soft Skills for a Receptionist : Verbal and written communication Listening Professionalism Customer focus Organization and planning Handling pressure and tolerating stress Attention to detail Initiative Reliability Multitasking Efficiency Conflict resolution Problem-solving Prioritizing Time Management

Lê Ngọc Quyên - Guest Service Agent Suppervior

Intercontinental Ha Noi Westlake

quyenle@ihg.com

Mr Mark - Food & Beverages Manager

Eastern Mangroves by Ananatara

maranjo@anantara.com - +971 50- 6843831

Mr Javed Khan - Banquet Operation Manager

One & Only Royal Mirage

Jvdkhan82@gmail.com - +971 50- 9228976