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Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
HCMC
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
KDU University College
International Hotel & Tourism Management - Cao đẳng
2012 → 2013
KDU University College
Hotel Management - Trung cấp
2010 → 2012
Kĩ năng
Tin học văn phòng | |
Teamwork | |
Giao tiếp |
Kinh nghiệm làm việc
Assistant to Front Office Manager tại Hoiana Residences
11/2020 → 1/2021 (2 tháng)
Quảng Nam
• Assist Front Office Manager in handover and setting up Hoiana Residences pre-opening on systems setup, lobby design layout, property defect, inventory count and much more • Creating Hoaian Residences Customer Journey for 3 segments of target market • Liaise with project and construction team in handling defects, rectification and testing all hotel operational system • Create all SOP for Front Office and Duty Manager in liaise with Rosewood and Hoiana Casino in accordance to company requirements and standard of service • Assist with the handover of housekeeping inventory from Rosewood Hotel and setting up Hoiana Residences Housekeeping operational flow • Assist housekeeping in setting up hotel rooms which include bed and hotel amenities in preparation for opening • Proposed minibar, curated grocery list, in room board games for Premium Casino VIP guest staying in Hoiana Residences
VIP Butler + VIP Services Manager tại Hoiana Integrated Resort
1/2021 → 3/2021 (1 tháng)
Quảng Nam
• Overlook the operation for VIP and Casino Services, ensuring smooth operation and assist in solving problems faced by team member during daily operation • Manage Casino Service team in providing call service, promoting on tele-services and submit daily report • Understand VIP Services operations and arranged team members to manage existing counters, usage of SunCRM system and guiding Senior Executives for the role of shift in-charge • Perform VIP Services daily operations in handling guest request, creating program, cash and chips handling • Familiarize with guest’s complimentary allowance through individual ratings, ADT and Theo of each guest program • Handling Hoiana Premium House Program and Casual Junket Program to better offer guest with their preferred gaming program • Liaise with F&B team in understanding guest preferences and work out new F&B menu to provide better offerings in Hoiana Premium Area