Front Office Supervisor tại Vinpearl Discovery Sealink Nha Trang

5/2019 → 8/2020 (1 năm 3 tháng)

Nha Trang

Manage and supervise the hotel Front office, focus on taking care the guest satisfaction by preparing VIP list, arranging the suitable GROs for them, training GROs daily to lead them become more proffessional ones, to have better skill, Make plan, train & lead GROs team in getting the good reviews as much as possible on all social media pages & OTAs (Tripadvisor, Goolge, Agoda, Booking.com, Experdia, Ctrip,...). In the end of 2019 and the 1st quarter of 2020, hotel got 4.8 on Trustyou, got not only once on top 1 on Tripadvisor and keep standing on this top for more than 1 year.

Russian Speaking Guest Relation Officer tại Vinpearl Nha Trang Bay Resort & Villas

10/2016 → 5/2019 (2 năm 7 tháng)

Nha Trang

My duties and responsibilities are taking care of almost Russian guest, solving all their problem, dissatisfaction about the bad services being lower than their expectations. After working for 1 year, promote to GROs team leader and have been choosen to be personal butler for VIP guest such as : Mr Seongjin Jo - vice chairman & CEO of LG, the police director of Moscow city, director & delegation of SK telecom group South Korea, & many VIP, VVIP guest of Vinpearl company & Vingroup,... My name has been mentioned many time on Tripadvisor site (Хуан = Hoang - more than 200 times in 2018) because of providing the good services, supporting, solving all their problems, creating excellent experience to Russian guest during their staying at Vinpearl hotels.

Villas Host tại Vinpearl Nha Trang Bay Resort & Villas

3/2016 → 10/2016 (7 tháng)

Nha Trang

This position combines GRO and GSA for the guest staying in villas

Outstanding employee

3/2017

Outstanding employee of the 1st quarter in 2017, Outstanding employee of the year 2017, Outstanding employee of the year 2018