Phạm Bảo Anh

• Ensure the departmental budgets are strictly adhered to. • Make reports and draw up statistics to Director of Sale & Marketing • Control the Room revenue, the average room rate, and enhance the sales strategy. • Ensure that the statistics data concerning the daily operations of the Reservation department are correctly recorded • Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented • Supervise the handling process of all reservations obtained through travel agency or tour operator and check accordance to contracts • Reviews at all times the selling status and rates of all package plans. • Manage all online activity in relation to traffic acquisition, sales, and conversion. • Develop and implement ecommerce strategy in order to improve website performance. • Develop strategies for sales and service effectiveness. Identify and recommend new sales initiatives for accelerated growth.

• Sales & customer service management. • Develop strategies for sales and service effectiveness. • Sales and customer service representatives in difficult customer situations. • Set up booking online system and training for the new property. • Be responsible for sales online targets to achieve profitability goals.

• Sales & customer service management. • Use Comanche software to track and manage sales targets, lead response, and customer service inquiries. • Develop strategies for sales and service effectiveness. • Identify and recommend new sales initiatives for accelerated growth. • Make and implement sales online action plans by myself. • Be responsible for sales online targets to achieve profitability goals. • Contact & find out potential customers and manage relationships with customers to achieve profitability goals. • Report to the Senior Director of Sales & Corporate Office in Thailand (Absolute Hotel & Services)

• Manage all online activity in relation to traffic acquisition, sales, and conversion. • Develop and implement eCommerce strategy in order to improve website performance. • Create and maintain positive client relationships to build a business. • Develop strategies for sales and service effectiveness. Identify and recommend new sales initiatives for accelerated growth. • Develop and maintain sales records of sales meetings, sales calls, new sales, closed sales, follow-up activities, etc. • Be responsible for sales online targets to achieve profitability goals.

• Set up the Online Travel Agent Channel for new property (Hoi An, Ninh Thuan) • Work with General Manager on the Marketing & Hotel website. Develop strategies for Sales. • Be responsible for sales online targets to achieve profitability goals (02 properties). • Create events in the hotel during the year (parties, launching events). • Follow-up events are done by the Resort

• Sales & customer service management. • Develop e-commerce sales strategies to meet revenue and growth targets. • Implement and utilize analytics to track sales trends and identify opportunities for growth. • Sales and customer service representatives in difficult customer situations. • Be responsible for sales online targets to achieve profitability goals.