Call Center Agent and Hotel Receptionist tại Movenpick Resort Waverly Phu Quoc

7/2020 → Hiện tại

Kien Giang

-Welcoming customers, guiding customers - Supporting customers during their stay at the hotel - Supporting check in, check out procedures - Processing all incoming and outgoing calls accurately and courteously - Handling guests requests promptly, report complaints and irregularities to the Call Center Supervisor - Receiving order room service - Following and sending lost and found items to guests - Strictly abiding by standards policies and procedures cases of emergency such as fire, bomb scare and other critical situations

Front Desk Agent tại Dusit Princess Moonrise Beach Resort

3/2019 → 3/2020 (1 năm )

Kien Giang

Warmly welcoming guest and checking in, checking out - Working as an operator and sale tour desk staff - Recommending relative services of other outlets at the hotel. - Advertising trips on brochure such as: Red river tour, John's tour,... - Doing as night auditor and making reports of every night to manager - Handling and helping guest's complain, demand and needs

Good stdent

1/2016

"Good study - Good morals - Good skills - Good integration - Good fitness"

Le Van Tu - Assistant Call Center Manager

Movenpick Resort Waverly Phu Quoc

letu861992@gmail.com - 0356588767

Tran Toan - Duty Manager

Movenpick Resort Waverly Phu Quoc

trantoankg92@gmail.com - 0949664900