I believe the highest level of guest’s experience must start from the heart. In the world of so-called luxurious hotels, The personalization is what brings the service to a different standard. The hospitality industry is all about the emotional connection between our guests and the team who truly care to look after other people. With over 1 year in the service industry, I was lucky enough to become part of such dedicated team in many different operations. Even now, I still find my heart filled with the eager to improve the way of deliver the “wow” factor into every little thing which defines the “Exceptional experience”.

Willing to go extra miles to delivery good service to the guest .