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Đinh Hồ Mỹ Thanh

Đinh Hồ Mỹ Thanh

Hồ sơ 5 sao 470 Lượt xem hồ sơ

Nam, 12/11/1986, 38 tuổi

Đà Nẵng

Cập nhật: 02/04/2024

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Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
30 - 40 triệu
Nơi mong muốn làm việc
Đà Nẵng, Quảng Nam
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Trung (Khá), Tiếng Nhật (Trung bình)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Quản lý, điều hành, Tiền sảnh
Lĩnh vực
Resort/ Khu Du lịch

Giới thiệu bản thân

Currently Front Office Manager of Hotel Royal Hoi An - MGallery (a luxury 5-star boutique hotel with 187 rooms & 6 outlets, managed by Accor) with more than 10 years of experience in 4 and 5 starred hotels and resorts, I am confident to have obtained various management skills, a deep knowledge of Opera PMS (both V5 and Cloud versions) and good communication in English, Mandarin Chinese and a little in Japanese language. Apart from that, I would describe myself as one who’s fascinated with traveling, learning languages, meeting people from different countries and getting to understand their cultures. The decision of shifting my career from civil engineering to hospitality has proved to be one of the most challenging, yet rewarding ones that I made. As with this, I had a chance to work in a dynamic environment where, not just my hobbies are met, but I could also make use of my skills to perform my best and improve greatly. Despite many things that happened along this career path, my passion for working in this industry has never ceased and I am so much longing for the opportunities to challenge and develop myself much more.

Trình độ học vấn chuyên môn

University of Transport and Communication - Ha Noi

Civil Engineering - Đại học

2004 → 2010

Good degree

Duy Tân University

Business Administration - Đại học

2012 → 2014

Very good degree

Kĩ năng

Opera PMS
English
Mandarin Chinese
Japanese
MS Office

Kinh nghiệm làm việc

Front Office Manager tại Hotel Royal Hoi An - MGallery Hotel Collection

1/2023 → / (1 năm 10 tháng)

Hội An, Quảng Nam

- Lead FO department to ensure maximum levels of guest and employees’ services and satisfaction in lack of manning - Cover all tasks of FO supervisors, Duty Managers, Assistant FOM, monitor to provide training & coaching for FO staffs timely - Lead FO department to go well through the implementation of new and important updated projects: Opera Cloud migration & updates, Accor email system updating, NOR1 upselling application

Assistant Front Office Manager tại Hotel Royal Hoi An, MGallery Hotel Collection

12/2017 → 12/2022 (5 năm )

Hội An, Quảng Nam

- Act on behalf of the Hotel Management, specially when in FOM’s absence to ensure maximum levels of guest services and satisfaction. - Assign department’s weekly roster using Google form, MS Excel and Smile system. - Monitor and control days-off, public holidays’ compensation, annual leaves of department - Be in charge of room assignment 3 days in advance given that the hotel has expanded with 69 rooms more. - Reply to Guest’s feedback on Trustyou review system, address and rectify the related issues in a timely manner. - Monitor the process of earning points for members, address and rectify the issues in a timely manner. - Conduct department’s monthly meeting. - Evaluate performance and conduct training for Duty Managers, FO supervisors and staff.

Guest Services Agent tại InterContinental Da Nang Sun Peninsula Resort

7/2013 → 8/2015 (2 năm 1 tháng)

Bãi Bắc, Sơn Trà, Đà Nẵng

- Do all activities relevant to Front Desk such as check-in, check-out, foreign exchange and assisting guests' inquiries. - Greet guests all times in a friendly and helpful manner to make them feel welcome and special. - Work with Opera hotel management software and gain much experience with it. - Prepare guests arrival documents, check-in, serve welcome drinks, escort guests to the room and do rooming - Update guests' profiles, transfer to police's database - Work on night shifts, check bills, prepare check-out documents, charge prepaid bookings. - Receive phone calls from inside and outside and handle guests' inquiries - Prepare welcome letters, due-out letters - Gain much knowledge and handle guests' inquiries relating to special promotion programs, especially the IHG Loyalty program - Do check-out, help guests with billing’s inquiries - Work with credit card machines from different banks, using all functions such as sale, manually charging, verification (pre-authorisation), offline, print-log, settlement - Participate in preparing and proceeding smoothly group check-in - Maintain cashier float and ensure accurate daily report of all money received, perform the audit balances and prepare all works for audit in an orderly fashion - Go through the rebate, correction, refund process when necessary

Guest Services Supervisor tại Melia Da Nang Resort

9/2015 → 9/2016 (1 năm )

Hoà Hải, Ngũ Hành Sơn, Đà Nẵng

- Lead the operation of GS (Reception) Team, ensure all tasks are fulfilled and guests are satisfied - Be in charge of departmental training for team members about hotel information, GS procedures, billing and Opera software skills - Arrange weekly roster, control day-offs, double-check and submit monthly working report of FO department to HR using Cadena software - Update and conduct training about new information of Melia Rewards Program; handle guests’ related questions and inquiries - Have participated in Melia training programs such as Passion for Service, Train the Trainer. - Update and conduct training about new information of Melia Corporate’s Promotion Programs, double-check to feedback and improve the process of application - Conduct monthly reports of Melia Rewards Program, shuttle bus and transportation services - Raise new ways, implement new tasks to reduce the shortages and improve the effect of the operation process to assure guests’ satisfaction (profile notes function, double plastic files, night shifts to deduct food credits, modifying shuttle bus reservation record file, etc.) - Handle guests’ phone calls (both internal and outside) and emails, especially from highly demanding guests - Handle groups’ check-in, check-out, wake-up calls, breakfast boxes, etc. - Handle guests’ inquiries about tours and transportation, communicate with suppliers to provide such services smoothly; provide guests with information of local entertainment activities. - Handle guests’ complaints within empowerment

Duty Manager tại Hotel Royal Hoi An, MGallery Hotel Collection

10/2016 → 11/2017 (1 năm 1 tháng)

39 Đào Duy Từ, Hội An

- Ensure the smooth operation of FO department in a shift including Receptionists, Guest Services Officer, Bellman, Driver, Welcomer by being visible and aware of its requirements. - Be thoroughly knowledgeable of the services offered by the hotel, how and where these facilities can be obtained and aware of all daily events within the hotel. - Handle guest problems directly as well as via emails, ensure that any complaints or requests from guests recorded, referred to appropriate departments and immediate corrective actions taken. - Ensure the satisfaction of Le Club Accorhotels Members and Accorplus Members, follow the earning points procedure to ensure there is no complaint or retro claim. - Be in charge of room assignment 3 days in advance and replying to Guest’s feedback on Trustyou review system.

Project & Sales Coordinator tại Song Nghi Health Technology Co, Ltd.

3/2021 → 3/2022 (1 năm )

Đà Nẵng

- Be in charge, manage and supervise Kisetsu Outlet clothing store in Big C through the entire process from pre-opening to operation in terms of construction, setting-up, product sales (both on and offline) and staff management - Act as salesman for Song Nghi’s Alibaba project which sells agriculture products including cashew, rice, honey, fish sauce

Mong muốn về công việc

As described, I am very much looking forward to working in dynamic environments where I can learn to develop and continuously improve myself in the long term.

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