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Ho Trang Tuyet Nhi

Ho Trang Tuyet Nhi

Hồ sơ 5 sao bạc 146 Lượt xem hồ sơ

Nữ, 01/04/1990, 34 tuổi

Rosita Garden Khang Điền, đường Nguyễn Thị Tư, phường Phú Hữu, quận 9, Hồ Chí Minh

Cập nhật: 01/03/2021

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
HCMC, Bà Rịa - Vũng Tàu
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Trung (Khá), Tiếng Hàn (Trung bình)
Quy mô công ty lớn nhất từng làm
5 sao

Giới thiệu bản thân

My job objective is to use persuasive skills, perseverance in maintaining the relationship with communication organs and independently working. Additionally, I have many experiences in the similar job when I worked as freelance interpreter in some events before. Moreover, I also worked for Rex Hotel Saigon; therefore, I have learned many experiences in supporting Manager of Front Desk as well as up-selling and maintaining good relationships with all of hotel members. In current job, I have learned many experiences in customer services field. Besides of Vietnamese and English fluently, I used to attend Mandarin class and have had a Mandarin certificate. Also, I am working hard and dependable. I am certain that you would agree that my winning spirit and the commitment could greatly benefit your company. With 9 years of experiences, I’m very confident that my skills, hard – working attitude and abilities of providing the best services to customer; chosen to be a part of Customers services team I will bring a valuable contribution to the organization. Please see my resume for additional information on my experience. Thank you for your time and consideration. I am looking forward to cooperating with you in near future.

Trình độ học vấn chuyên môn

Đại học Ngoại Ngữ Tin Học Thành Phố Hồ Chí Minh

Quản Trị Nhà Hàng Khách Sạn - Đại học

2008 → 2012

Kĩ năng

Lắng nghe và xử lý tình huống
Giải quyết phàn nàn
Kỹ năng giao tiếp ứng xử
Chăm Sóc khách hàng

Kinh nghiệm làm việc

FRONT OFFICE SUPERVISOR tại Rex Hotel Saigon

1/2014 → / (10 năm 10 tháng)

Hồ Chí Minh, Việt Nam

_ Exceed Customer Expectations _ Demonstrate Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. _ Improve Service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. _ Encouraging and building mutual trust, respect, and cooperation among team members. _ Communicate with Manager, Peers, or Subordinates - Providing information by telephone, in written form, e-mail, or in person. _ Analyzing information and evaluating results to choose the best solution and solve problems. _ Guide, Direct, and Motivate Subordinates _ Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

ASSISTANT GENERAL MANAGER tại ABA Global Company Limited

6/2017 → 3/2016 (1 năm 3 tháng)

Hồ Chí Minh, Việt Nam

_Cooperate with the General Manager, and assisting with anything from project planning to staff management. _ Assist to arrange / document meetings with others departments. _ Assist to follow up work, and or issues with other departments / functions. _ Documentation Flow (recording, transmission, follow up, etc.) _ Communicate and coordinate with other departments to maintain smoothness of company operation. _ Coordinates all travel arrangements (bookings, visas, insurance, payments, reimbursements, etc.). _ Support with other tasks as instructed by General Manager. _ Prepare document for export products from Vietnam to South Korea

CABIN CREW tại China Airlines

3/2016 → Hiện tại

Taiwan

_ Announce and demonstrate safety and emergency procedures. _ Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules. _ Assist passengers in placing carry-on luggage. _ Assist passengers while entering or disembarking the aircraft. _ Attend preflight briefings concerning. _ Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply. _ Conduct periodic trips through the cabin to ensure passenger comfort, and to distribute in flight service items. _ Determine special assistance needs of passengers. _ Inspect and clean cabins, check for any problems and make sure that cabins are in order. _ Verify that first aid kits and other emergency equipment, including fire extinguisher and oxygen bottles, are in working order.

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