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Từ 5 đến 10 năm
Giám sát
12 - 20 triệu
Tiếng Anh (Giỏi), Tiếng Trung (Khá), Tiếng Hàn (Trung bình)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại học Ngoại Ngữ Tin Học Thành Phố Hồ Chí Minh
Quản Trị Nhà Hàng Khách Sạn - Đại học
2008 → 2012
Kĩ năng
Lắng nghe và xử lý tình huống | |
Giải quyết phàn nàn | |
Kỹ năng giao tiếp ứng xử | |
Chăm Sóc khách hàng |
Kinh nghiệm làm việc
FRONT OFFICE SUPERVISOR tại Rex Hotel Saigon
1/2014 → / (10 năm 10 tháng)
Hồ Chí Minh, Việt Nam
_ Exceed Customer Expectations _ Demonstrate Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. _ Improve Service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. _ Encouraging and building mutual trust, respect, and cooperation among team members. _ Communicate with Manager, Peers, or Subordinates - Providing information by telephone, in written form, e-mail, or in person. _ Analyzing information and evaluating results to choose the best solution and solve problems. _ Guide, Direct, and Motivate Subordinates _ Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
ASSISTANT GENERAL MANAGER tại ABA Global Company Limited
6/2017 → 3/2016 (1 năm 3 tháng)
Hồ Chí Minh, Việt Nam
_Cooperate with the General Manager, and assisting with anything from project planning to staff management. _ Assist to arrange / document meetings with others departments._ Assist to follow up work, and or issues with other departments / functions._ Documentation Flow (recording, transmission, follow up, etc.)_ Communicate and coordinate with other departments to maintain smoothness of company operation._ Coordinates all travel arrangements (bookings, visas, insurance, payments, reimbursements, etc.)._ Support with other tasks as instructed by General Manager. _ Prepare document for export products from Vietnam to South Korea
CABIN CREW tại China Airlines
3/2016 → Hiện tại
Taiwan
_ Announce and demonstrate safety and emergency procedures. _ Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules. _ Assist passengers in placing carry-on luggage. _ Assist passengers while entering or disembarking the aircraft. _ Attend preflight briefings concerning. _ Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply. _ Conduct periodic trips through the cabin to ensure passenger comfort, and to distribute in flight service items. _ Determine special assistance needs of passengers. _ Inspect and clean cabins, check for any problems and make sure that cabins are in order. _ Verify that first aid kits and other emergency equipment, including fire extinguisher and oxygen bottles, are in working order.