Customer Service Representative tại 5fx.co.uk - the brand of GONNAFLEX Limited

5/2018 → 11/2018 (6 tháng)

TPHCM, Việt Nam

- Combined knowledge in marketing, sales and customer psychology, CFD market and company’s product packages to sell stock options to clients - This work experience shaped me significantly such as how to work with team, taking responsibility at work, gaining the discipline to be a learner -- seeking for new information everyday by watching the news and reading newspapers, etc., to keep up with what is happening in the fields that are important to my personal interests and professional development.

Waitress tại Heaven Mushroom restaurant

1/2015 → 10/2016 (1 năm 8 tháng)

TPHCM, Việt Nam

- Worked in various positions in a vegetarian restaurant in Vietnam to learn about different aspects of running a restaurant business. - What I gained from this experience: I learned from the owner a few recipes to make vegetarian dishes. I learned about customer relations and satisfaction -- how to deliver services to make them satisfied when they dined at that restaurant, how to ask for and take customers’ feedback in order to incorporate those feedbacks into business practices (such as modifying the menu, improving services). I learned about employee relations -- how to foster a work environment where staff can feel comfortable working at their best, and associating with other colleagues and customers.

Hostess tại Trade Deligation from Vietnam to Friesland

11/2019 → 11/2019 ()

Netherland

Worked as hostess to meet and greet official and business delegations; in charge of preparing and serving food and beverages during the event - What I gained from this experience: Broaden my knowledge about 1) Potential opportunities for Vietnamese nations to do business in the Netherlands (such as importing/ exporting products between two countries, or starting new businesses) 2) Organizing business seminar related to trade mission, cultivated a professional image in the new context.

Part of catering team tại Feeding the Future

10/2019 → 10/2019 ()

Netherland

- Was part of the catering team bringing the Local Farmers’ Meal concept to the event; prepared and served food, using fresh ingredients sourced from local farmers; participated in event programs to learn more about Feeding the Future initiative/platform in Northern Netherlands. - What I gained from this experience: I learned about food preparing process, healthy food options, practices, and benefits which matched with my goal to work in a health food restaurant.

Excellent at 5 aspects

12/2018

- Certificate of Achievement (2016-2017) - For successfully achieving " SINH VIEN 5 TOT" - Excellent at 5 aspects: moral courage, academic accomplishment, physical fitness, hard-volunteering, integrated competence. -Certificate of "SINH VIEN 5 TOT"-Excellent at 5 aspects: moral courage, academic accomplishment, physical fitness, hard-volunteering, integrated competence. By the Faculty of BUSINESS ADMINISTRATION IN 2017. - Certificate of Achievement (2017-2018) - For successfully achieving " STUDENT OF 5 GOOD ACHIEVEMENTS" - Excellent at 5 aspects: Good Morality, Good Academic Achievements, Good Physical Fitness, Good Voluntary Participation, Good Integration skills. - VIETNAM Student's Association - CENTRAL LEVEL 2018 - "STUDENT WITH FIVE GOOD MERITS" - excellent at 5 aspects: Good Morality, Good Academic Achievements, Good Physical Fitness, Good Voluntary Participation, Good Integration skills.