Bellman tại Premier Village Phu Quoc Resort managed by Accor

11/2017 → 6/2018 (7 tháng)

Phú Quốc

• Assist with heavy packages, coats, suitcases, etc. being alert to give assistance couteously and quickly, before having to be asked. • Welcome guests at the entrance. • Assist arriving and departing guests by opening and closing car and taxi doors. • Guide the guest to the front desk and wait behind the guest during the check-in. • Escort the guests to the room accordingly. • Provide information to guests about the hotel facilities and services

Front Desk Attendant tại Premier Village Phu Quoc Resort managed by Accor

7/2018 → 10/2019 (1 năm 3 tháng)

Phú Quốc

• Greet and directs guest at the front desk. • Greet everyone who comes in the front office. • Check in / check out procedures. • Provides information regarding entering resort rooms - and area. • Register guests and collect guest personal paper like ID or passport. • Register guest information to the local police department. • Fix problems that may arise to help guest in resort. • Phone call answering. • Assist in house guests with truly good local information when requested. • Receiving guest feedback and report daily. • Maintains daily records.

Night Front Office Supervisor tại PULLMAN PHU QUOC BEACH RESORT

4/2021 → 1/2023 (1 năm 9 tháng)

Phú Quốc

• Hand over and Conduct nightly briefing, ensure all information is well received by team member. • Check if any remain arrivals and departures. Ensure No Due Out pending before running End Of Day. • Check immigration report in PMS and ensure all guest's profiles must be updated in PMS and government websites (both Vietnamese and Foreigner). • Supervise all tasks of team members, ensure all room rate is corrected before running End Of Day. • Follow up with No show booking and process as per No Show SOPs (if any). • Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. • Send Pre-Arrival Email for ALL gold member and above for the next 3 days. • Follow up with take-away Breakfast, Wake up call (if any). • Conduct Morning briefing with team, ensure all issues must be reminded.

Night Guest Service Agent tại MOVENPICK RESORT CAM RANH

11/2019 → 12/2020 (1 năm )

Khánh Hòa

• Arrange workplace clean and tidy. • Attend the briefing & follow up works with afternoon shift. • Check and alert to follow Wake Up Call, Breakfast Box … (if any). • Update transportation and tour from Bell for rest of the day. • make sure all of checked-in guests with valid passport, ID copies. • Check and file all check-in registration cards. • register on the immigration website for all of checked-in guests. • Check the bills for departure next day. • Check all of early arrivals and departures of tomorrow. • Make sure arrivals all arrival & departure holders arranged in the designed drawer. • Count Money and handover to morning shift. • Save DM Log into guests’ Opera Profile Notes.

Staff of the year 2022

12/2022

Staff of the year 2022 - PULLMAN PHU QUOC BEACH RESORT

Lien Hoang - Director Of Room

PULLMAN PHU QUOC BEACH RESORT

ha248-rd1@accor.com - +84 989 209 474

Duy Le - Front Office Manager

PULLMAN PHU QUOC BEACH RESORT

ha248-fo@accor.com - +84 901 434 060