Reception Manager tại Sofitel Legend Metropole Hanoi

1/2014 → 10/2016 (2 năm 8 tháng)

Hanoi, Vietnam

Front Office Manager tại Vinperl Halong

10/2016 → 4/2017 (6 tháng)

Ha Long, Quang Ninh, Vietnam

Front Office Manager tại Sheraton Hanoi Hotel

5/2017 → 12/2017 (7 tháng)

Hanoi, Vietnam

Manage all Front Office operation in the hotel including reception, concierge, call center, club lounge, business center, guest relation. Ensure all operating standards are met in order to maintain guest satisfaction at optimum level. Handle guest complaints and issues during work. Manage manpower and ensure it is suitable with daily business level and operational need. Recruit, train and develop talents within the department.

Sales Manager tại Sheraton Hanoi Hotel

1/2018 → 12/2019 (1 năm 10 tháng)

Hanoi, Vietnam

in charge of Corporate Sales segment with individual goal assigned, drives business together with team for organizational success, make new and maintain customer relationship to have an advantage over competitive set

Senior Sales Manager tại Sheraton Hanoi Hotel

1/2020 → Hiện tại

Hanoi, Vietnam

Lead the Corporate Sales team, be responsible to set goal for individual sales persons, ensuring goals are achievable yet challenging, get involved in setting sales strategy, campaign and promotion to help boost sales, maintain customer relationship through event activities, sales blitz, appreciation week, take the lead in new account acquisition campaign, telesales in order to approach a broader market as well as explore business potential.