Duty Manager tại Mia Saigon

4/2021 → 8/2022 (1 năm 4 tháng)

Hồ Chí Minh

Night auditor tại Hotel Crescent Court

8/2017 → 9/2017 (1 tháng)

Dallas, Texas, USA

Senior Receptionist tại KHÁCH SẠN PULLMAN SAIGON

10/2017 → 8/2018 (10 tháng)

Ho Chi Minh

Project Manager tại Smar

8/2018 → 1/2020 (1 năm 5 tháng)

HCMC

• Manage key projects. • Work directly with the customers to ensure projects delivered on time within scope and budget. • Coordinate internal resources, third parties, and clients to execute the projects. • Develop a detailed plan for projects • Minimize the risk of the projects. • Use and continually develop leadership skills.

Front Office Team Leader tại Melia Ho Tram Beach Resort

7/2020 → 1/2021 (6 tháng)

Bà Rịa - Vũng Tàu

• Provided friendly and efficient customer service. • Check-in and check-out for guests. • Took guests on hotel tours and promote rooms to guests. • Train and mentor new staffs and interns. • Assist in training front office staffs. • First-line responder to difficult guests. • Handle serious complaints in a courteous manner, follow through to make sure problems are solved efficiently and satisfactorily. • Prepare reports. • Supervise front office day-to-day tasks to ensure the Resort’s SOP are followed. • Supervise group bookings and accounting aspects of front office.