My background includes leading operations, teams, and processes to drive business and guest service success within highly regarded hotel establishments across Malaysia, Vietnam, US and China. From training and developing staff and overseeing profit and loss responsibilities to driving sales and marketing efforts and resolving customer issues and concerns, I excel at managing teams, propelling revenue enhancement, and stimulating maximum levels of guest service and satisfaction. With a clear sense of the bottom line merged with a dedication to corporate vision, I have consistently negotiated guest contracts and implemented marketing campaigns that have triggered increased occupancy and steady growth in average daily rate (ADR & REV PAR ). Highlights of my experience include… Overseeing facility operations—including revenue management, negotiations, refurbishments / upgrades, budget administration, and staff recruitment and development—to optimize hotel performance for properties. Build a very solid reputation with many potential developers/owners and hotel management companies such as International & Independent hotel operators during my 33 years experiences. Significantly boosting multi-million-dollar annual revenues through effective sales and marketing techniques while driving outstanding guest satisfaction scores through staff training initiatives. Hiring, coaching, training, evaluating, and managing hotel personnel to ensure top performance levels and a commitment to facility excellence. Demonstrating solid time management, communication, and multitasking skills to excel within fast-paced, customer-facing environments. Earning an Diploma in Hospitality Management, Best CEO awards, Best Hotel brand awards in China Have established my own hotel management company and team under G Charlton Hotels & Resorts,( 5 projects ) as well start up Lavenna Hotels & Resorts management company for ( Baoneng Co. Ltd ) as CEO. for a Chinese developer. ( 18 projects ) Stared from zero based till build 3 brands 5, 4 & 3 star within 2 years, -pre opening hotels, resort projects, casino including Yacht clubs. My skills in team and operational leadership within the hotel industry have been finely honed, and I am confident in my ability to make a substantial and positive impact at . The chance to offer more insight into my qualifications would be most welcome.