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Nguyễn Thanh Thảo

Nguyễn Thanh Thảo

Hồ sơ 5 sao bạc 292 Lượt xem hồ sơ

Nữ, 01/05/1992, 32 tuổi

3/38/21 Thành Thái, Ward 14, District 10

Cập nhật: 27/10/2021

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Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Giám sát
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
100 - 499

Giới thiệu bản thân

I would like to work in a professional, challenging and progressive enviromment. I have been trained the way how to give the best service and first-hand deal with the customer and their demand. I am willing to learn and get the job done well even undet pressure Being a graduated student from The University of Finance - Marketing and Saigontourist Hospitality College. I am convinced that my experience and skills make me a good candidate.

Trình độ học vấn chuyên môn

Saigontourist Hospitality College

Room division - Trung cấp

2010 → 2012

The University Finance - Marketing

Hotel management - Đại học

2012 → 2016

Kĩ năng

Hospitality and Reservation
Customer-focus servicre and problem solving
English
Clerical skill, back office operations and typing
Office equipment, recordkeeping

Kinh nghiệm làm việc

Spa receptionist tại Silverland Jolie Hotel and Spa

11/2013 → 3/2015 (1 năm 3 tháng)

4D Thi Sách St. D1

- Welcome customers. - Recommending services to the customer. - Handling complaints, solving problems and taking feedback. - Collecting payment. - Making reports income statement in the end of working day.

Receptionist cum Customer service tại Property Management Company ( as a subsidiary of group VNPT)

5/2015 → 5/2016 (1 năm )

42 Phạm Ngọc Thạch St. D3

- Welcome and follow procedures for the visitor. - To make sure lobby is always clean and electric equipments are in good condition. - To receive and answer the calls to solve resident's request. - Coordinating with the other departments. - To do cashier tasks to collect monthly expenses and clerical work. - To work with managers to build all the process projects in Ho Chi Minh Branch.

Receptionist tại Le Duy Grand Hotel

6/2016 → 6/2018 (2 năm )

82 - 84 Cách Mạng Tháng 8 St. D3

- Welcome and greeting guests with grest courtesy. - To manage and ensure smooth check in and check out of customers. - To prepare bills and process check out, take payment. - Being responsible for answering calls in order, recording guest's requests. - To handle customer demands and solve up their problems. - To communicate with the other departments to ensure that great quality service is provided to customers.

Receptionist Supervisor tại Alagon hotels and spa group

7/2018 → 4/2020 (1 năm 9 tháng)

52B Phạm Hồng Thái St. D1

- To organize, direct and monitor daily activities of front desk agents. - To supervise the professional of clients and visitors to the highest standards. - To manage room reservation, ensuring the bookings are processed all enquiries accurately. - Training of receptionist and meeting room co-ordinators. - Assisting the front desk agents with resolution of guest problems/complains as needed. - Collecting guest's payment using etheir credit/debit cards, cash or checking account information for rooms at the end of each stay. - Typing reports, filling documents, answering and forwarding phone calls. Handling incoming and outgoing mails. - Perform other duties as assigned by manager.

Senior sales executive tại Connect to Asia

7/2020 → / (4 năm 4 tháng)

4 Nguyễn Đình Chiểu St. D1

- Organising sales visits and establishing new business. - Cultivating solid relationships with major customer to ensure a continuous flow of sales revenue. - Identifying promising prospects cold-calling, networking and customer referrals. - Aming to achieve monthly or annual targets. - Ensuring that all sales administration and customer service activities run smoothly. - Conducting in-depth research on competitor's products, pricing and make success to gain insight into customer preferences and interests. - Lead and coordinate contract negotiations for a successful close - Prepare reports by analyzing and summarizing information.

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