Guest Relations Agent tại The Ritz-Carlton Abama

4/2019 → 8/2019 (4 tháng)

Tenerife, Canary Islands, Spain

I worked as an intern who held "Guest Relations Agent" position. However, I was working for 8 hours per day for 5 days a week in 4 months, just like an employee. My main tasks were taking care of the guests, provided them their needs and wants. Moreover, I did many "wow story" as surprises for the guests occasionally or simply just to thank them for trusting and using our services. Last but not least, I would say it's the most important, that I've prepared mostly daily meetings.

Intern tại Bünda Hotel Switzerland

12/2017 → 6/2018 (6 tháng)

Davos, Switzerland

I was working there as a waitress, it was my first job ever. I had evening shift for the first half of my internship in order to learn how to take orders, get to know more about the hotel/restaurant and the system. I had a chance to practice and improve my German since most of the guests were from Germany and Switzerland, my boss taught me a lot in term of skills and language. I was lucky to have such a good team, we worked smoothly together, especially during the peak time of the year, winter. I even had a chance to help and serve during WEF (World Economic Forum) week.

Entrepreneur Challenge

3/2020

It was the project for my bachelor's thesis, it was about where and what my groupmates and me wanted to do in the future. It inclued financial terms, ideas, organization, and how to run it smoothly.

Ruth Pardo - Rooms Manager, Guest Relations and Guest Services Manager

The Ritz-Carlton Abama

ruth.pardo@ritzcarlton.com