The Saigon College for Art Culture and Tourism

Duty Manager tại La Vela Saigon

• Conduct daily briefings and ensure that all pertinent information is well received by team members • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met • Review, analyze and suggest improvement of work flow and standards at the Front Desk • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates • Communicate with Front Office Manager on all matters regarding guest services & hotel operations • Ensure documentation of all guest related issues using the logbook • Sign media and supervise shift handover procedures • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues • Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently • Assist Guest Relations in greeting, rooming, and sending off guests • Inspect front of house and back of house regularly for cleanliness and orderliness • Ensure that front line staff complies with marketing techniques and maximizes sales • Check billing instructions, monitor guest credit and act upon any discrepancies • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates • Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently • Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies. • Conduct Night Audit Process for hotel

Front Office Supervisor tại Paragon Saigon Hotel

Greets the VIP guests of the hotel. As directly the front office Manager. Performs special services for VIP guest’s. Assist in VIP’s arrival departure in absence of guest relation officer Checks clearness of lobby and public areas, light and as well as front office staff proper and orderly appearance and behavior Check on registration cards of arriving guests and ensure all information should be fill on each cards either by Guest relation officer or the guest. Assists in sending guest message. - Give the instruction to the night reception during the hight occupancy period Assists in handing room block problems Prepares and check for VIP arrival Co-ordinates with all departments concerned in order to maintain front office functions properly Operates the front office computer system in order to assists front office attendants. Handle guests complaints and other related problems and report to Front Office Manager Answers guests inquires, handle complaint and attend to the needs of the guests. Promotes and maintains good public relations. Motivates and maintains good staff relation. Maintains and be guided of hotel policy on credit, lost and found hotel guest properties To responsible for front office operation during the absence of Front Office Manager. To discuss all masters that needs to follow up with the next shift Conducts and ensures the neat of appearance of front office attend as well as correct attitude and behavior, discusses problem and that countered on this point with front office manager.

Airport representative/ Visa Consultant tại Sen Viet Travel

Doing tasks as visa application responsible staff Responsible for applying and accepting visa on behalf of customer Response customers by email or telephone of company Working as visa application agency of companies, organizations and general customers who have business company Support visa consulting, proxy application reception.

Guest Services Agent tại Ibis Saigon South

Greet all arriving and departing guests. Deliver and collect baggage for arriving guests and groups Give guest an instruction to the facilities in the guest room Deliver messages and handle requests and questions from guests Run errands for guests when requested Give careful attention and assistance to disable guests Maintain operating equipment in good working order