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Hoàng Mạnh Tuấn

Hoàng Mạnh Tuấn

Hồ sơ 5 sao 1194 Lượt xem hồ sơ

Nam, 20/09/1996, 28 tuổi

451/34/19 Phạm Thế Hiển P3 Q8 TPHCM

Cập nhật: 15/05/2024

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
HCMC, Bà Rịa - Vũng Tàu, Lâm Đồng, Đồng Tháp, Nước ngoài
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Quản lý, điều hành, Kinh doanh & tiếp thị, Hành chính, nhân sự
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch

Giới thiệu bản thân

With 8 years in various roles within the hospitality industry, including Front Office management, guest relations, and executive operations. My passion for delivering exceptional customer service has always been at the forefront of my career. Throughout my professional journey, I have developed a strong mindset focused on CCSC (Customer-Centric Service Culture), BSC (Balanced Scorecard), and P&L (Profit and Loss) strategy. These principles guide my decision-making process and help me drive success in the organizations I work with. My experience working with renowned brands like Four Seasons and Accor has provided me with valuable insights into delivering top-notch guest service. I understand the importance of creating memorable experiences for customers while ensuring their satisfaction remains a top priority. In addition to my expertise in guest service operations, I have also gained valuable experience in project and event planning during my time at the "Southern Youth Center" organization in Vietnam. This role allowed me to showcase my organizational skills and attention to detail while managing both large-scale events as well as smaller projects. I have also had the opportunity to work with local hospitality business such as Phuong Nam Resort and Sanctuary Residential Resort. By leveraging my expertise in CCSC, BSC, and P&L strategy focus areas, I have helped businesses optimize their customer care processes while aligning them with overall business objectives. My strategic guidance has enabled organizations to enhance customer satisfaction levels while maximizing profitability. Overall, as a passionate manager, I am dedicated to fostering a customer-centric culture within organizations by implementing strategies that align with business objectives. My focus on CCSC ensures that every decision made is aimed at enhancing customer satisfaction. Additionally, through utilizing BSC principles, I strive for balanced performance across all areas of an organization's operations. Lastly, by incorporating P&L strategy into my approach, I aim to optimize financial performance while maintaining high-quality service delivery. I believe that these qualities make me an asset to any organization seeking a dynamic and elegant manager who is committed to achieving excellence in customer service while driving overall business success.

Trình độ học vấn chuyên môn

Federation University Australia

Hospitality Management - Đại học

2016 → 2018

Studied and graduated by Singapore Nanyang Institute of Management

Kĩ năng

Hotel-Resort Operation
Property Management System
Suppliers Relation
OPERA PMS
Project Management
Budget Supervising
Guest Relation Management
Food and Beverage Operation Management

Kinh nghiệm làm việc

Duty Manager tại HILTON SAIGON

10/2023 → / (1 năm 2 tháng)

11 Me Linh Square, Ho Chi Minh city, Vietnam

Pre Opening and Operational Opening of Hilton Saigon under Front Office Department

Duty Manager tại HILTON SAIGON

10/2023 → / (1 năm 2 tháng)

11 Me Linh Square, Ho Chi Minh city, Vietnam

Pre Opening and Operational Opening of Hilton Saigon under Front Office Department

Guest Service Agent tại Regent Singapore - Four Seasons Hotel

3/2016 → 3/2017 (11 tháng)

1 Cuscaden Rd, Singapore

Director Of Rooms Division tại Phuong Nam Resort

3/2023 → 10/2023 (7 tháng)

Vinh Phu 21, Thuan An, Binh Duong, Vietnam

Project EPS team leader (Booking.com) tại Concentrix Vietnam

3/2022 → 3/2023 (1 năm )

QTSC complex. Dist 12. HCMC

Customer service Guest- Team Lead Inchardge of daily management of project scopes and service delivery, making sure the team is in-line with overal scope of project KPI such as CSAT- CPH, AHT and other KPI matrix as required by Booking.com

Club Millesime Assistant Manager tại Sofitel Saigon Plaza

5/2022 → 9/2022 (4 tháng)

17 Le Duan, Bến Nghé, Dist 1, HCMC

Incharge of re-opening of Club Lounge and subsequent operation to full capacity using my knowledges and experience. F&B and FO operation of Club millesime fully restored and function normally.

Front Office Supervisor (IC Club Lounge) tại Sofitel Saigon Plaza

6/2018 → 11/2019 (1 năm 5 tháng)

17 Lê Duẩn P. Bến Nghé Q1

Incharge of both Executive Lounge F&B plus FO and Hotel Front of Office operation. While tending to private butler service for priviledged guests

Guest Relation Manager tại AVANI Sanctuary Residential Resort Community

12/2019 → 6/2020 (6 tháng)

Hồ Tràm, Phước Thuận, Xuyên Mộc, BR-VT

Incharge of Guest Exeprience aspect of all department and assist in admin and training of FO staff to be more guest centric

Executive Assistant Manager tại AVANI Sanctuary Residential Resort Community

6/2020 → 12/2021 (1 năm 5 tháng)

Hồ Tràm, Phước Thuận, Xuyên Mộc, BR-VT

Phó Tổng Quản lý, điều hành resorts and quản lý căn hộ

Mong muốn về công việc

Giải thưởng

PCCC certified

4/2020

PCCC and Rescue training certified for Sanctuary Residential Resort Community

ALSOK certified in CPR

12/2020

CPR and emergency reaction training with Automatic Heart Shock Device.

High Distinction in Project Management Module

4/2018

Green R.I.G rooftop Intergrated Garden project for ASEAN household. Approved and taken for future assignment example by Federation University Australia and Nayang Institute of Management

Thông tin tham khảo

Nadiah Rahamat - Guest Service Manager

Regent Singapore-Four Season

Nadiah.rahmat@fourseasons.com - (+65) 6733 8888

Y Moi Eban - Front Office Manager

Sofitel Saigon Plaza-Accor

H2077-FO2@sofitel.com - (+84) 98 896 3623

Steve Pietersen - General Manager

AVANI Sanctuary Ho Tram

gm@sanctuary.com.vn - (+84) 89 848 9985

Stephan Xuan Khuong - Deputy Operarion Manager

Booking.com Concentrix Vietnam

phong.khuong@gmail.com - (+84) 39 536 4233

Lê Hữu Tuấn - General Director

Phương Nam Resort

tuan.le@phuongnamresort.com - (+84) 96 585 0799

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